Isabella Van Belkom
Carina Heights,QLD
Summary
Multi-faceted employee who runs all marketing, e commerce, stock and retail tasks in the business ensuring timeliness, efficiency and quality.
Some achievements include:
- Increased Instagram followers
- Increased sales, for example, year on year sales channels rose by 30%
- 2-4 media posts per day on sales channels
Overview
8
8
years of professional experience
Work History
MARKETING
Stylefast
02.2020 - Current
- Manage Instagram & Facebook accounts, including daily story uploads, feed planning and posting reels
- Create, edit and upload video content for reels
- Shoot and edit on trend content ie style flat lay images, mannequin shots, full collection shots
- Use graphic design skills to create posts using Canva
- Create/schedule EDM marketing emails via the platform Mailchimp
- Model products for social media platforms
- Assist photoshoot days by videoing behind the scenes content and styling
E COMMERCE
Stylefast
02.2020 - Current
- Upload stock daily onto website via the platform Shopify - writing descriptions, entering stock, working out pricing margins
- Manage the merchandising and display of products on the website
- Cropping images for website dimensions
- Model product if necessary
- Creating and uploading website banners frequently
- Weekly reporting on sites performance in accordance to sales channels
STOCK
Stylefast
02.2020 - Current
- Receiving and checking inbound stock for quantity and quality
- Measuring and weighing of garments
- Efficiently storing product by style, colour, size, brand
- Selecting online orders
- Despatch online orders in accordance to stated despatch times on website
- Respond to customer queries in regards to sales, stock and policies in a timely and professional manner
- Prepare stock including steaming and pricing (for hung product)
- Handle returns and exchanges
- Coordinated closely with suppliers for timely delivery of products while addressing any issues related to damaged or incorrect shipments.
- Inventory counts (stocktaking) and placement of new products on shop floor
SALES ASSISTANT
Stylefast
02.2020 - Current
- Executed visual merchandising strategies to attract customers and drive sales
- Customer service
- Cash handling
- Handling sales, refunds and exchanges
- Packaging goods
- Restocking items
- Address and resolve customer complaints in a timely, professional manner
- Boosted store revenue through upselling and cross-selling techniques
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
FOOD AND BEVERAGE ATTENDANT
Little sista café
11.2017 - 02.2020
- Customer service experience
- Point of sale (POS) system operator
- Campos trained Barista
- Open and close store
- Resolve customer conflict
FOOD AND BEVERAGE ATTENDANT
Raw Juicery
03.2016 - 08.2017
- Customer service experience
- Point of sale (POS) system operator
- Resolve customer conflict
- Open and close store
- Training new staff
Education
DIPLOMA OF APPLIED FASHION AND TECHNOLOGY - Fashion
Tafe Queensland
06.2020
YEAR 12 QUEENSLAND CERTIFICATE (QCAA) -
Loreto College Coorparoo
01.2018
Skills
- Scheduling
- Media Planning
- Performance Monitoring
- Shipment Processing
- Creative Problem Solving
- User Experience Design
- E-commerce Platform Knowledge
- Social Media Advertising
References
Lauren Webster (Owner of StyleFast)
Phone Number: 0439 417 777
Timeline
MARKETING
Stylefast
02.2020 - Current
E COMMERCE
Stylefast
02.2020 - Current
STOCK
Stylefast
02.2020 - Current
SALES ASSISTANT
Stylefast
02.2020 - Current
FOOD AND BEVERAGE ATTENDANT
Little sista café
11.2017 - 02.2020
FOOD AND BEVERAGE ATTENDANT
Raw Juicery
03.2016 - 08.2017
DIPLOMA OF APPLIED FASHION AND TECHNOLOGY - Fashion
Tafe Queensland
YEAR 12 QUEENSLAND CERTIFICATE (QCAA) -
Loreto College Coorparoo