Isabella Vasquez
Peakhurst,NSW
Summary
Ambitious hairdresser offering 3 years of experience delivering modern and classic hair designs and techniques for men, women and children. Conversational and energetic with expertise in fostering client loyalty to drive revenue. Skilled in interpreting client requests and achieving superior results with every service. Observant and skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with extensive experience in multitasking and accurate money handling. Eager to progress in my career and to learn new skills and techniques, contributing to a successful team.
Overview
5
5
years of professional experience
Work History
Hairdresser
Shelley And Co
02.2020 - 05.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
Hospitality Worker
Crust Gourmet Pizza Bar
01.2019 - 04.2020
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
- Enforced policies and procedures to increase efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Hospitality Worker
Crust Gourmet Pizza Bar
01.2018 - 01.2019
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members on proper customer service and hospitality policies.
- Observed established health and safety regulations to safeguard teams and guests.
- Prepared food for toppings
Education
Hairdressing Cert 3 - Hairdressing
Meadowbank College of Tafe
Meadowbank College Of Tafe Nsw05.2023
High School Diploma -
Picnic Point High School
Picnic Point, NSW01.2020
Skills
- Personalised client consultations to achieve their best outcome
- Hair extensions
- Upstyle skills
- Chemical applications
- Skin condition diagnosis and treatment
- Hair repair and treatment knowledge
- Educate clients about hair care and maintenance
- Personalised dye and tint application
- Scalp massages
- Foil techniques
- Cutting and texturising services
- Personalised hair cuts
- Colour correction services
- Service coordination
- Positive customer interaction
- Complex problem solving
- Equipment maintenance
- Cash register operations
- Accounting and billing
- Accurate documentation
- Customer needs assessment
- Build customer relationships
- Safety standards
- Professional relationships
- Maintain customer loyalty
- Style development
- Organizational systems
- Social perceptiveness
- Payment transactions
- Cleaning and sanitizing
- Workflow efficiency
- Social media platforms
- Reading comprehension
- Persuasion and personal influence
- Product merchandising
- Store layouts
- Services marketing
- Conversational manner
- Personal hygiene
refrences
Tammi-Lee Helkiek
Ph: 0422 698 066
Elle Taylor
Ph: 0481 181 377
Timeline
Hairdresser
Shelley And Co
02.2020 - 05.2023
Hospitality Worker
Crust Gourmet Pizza Bar
01.2019 - 04.2020
Hospitality Worker
Crust Gourmet Pizza Bar
01.2018 - 01.2019
Hairdressing Cert 3 - Hairdressing
Meadowbank College of Tafe
High School Diploma -
Picnic Point High School
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