ISABELLA WARNE
Chelmer, Brisbane,QLD
Summary
I am a friendly, reliable, and hard-working first-year QUT Industrial Design student seeking summer casual or part-time work in a retail or hospitality environment.
I am a creative problem-solver versed in customer service. Where I process transactions, assist customers, restock merchandise, and deliver fast, knowledgeable service.
I have good relationship-building skills, and am team-oriented as I am a people person. I can also multitask and love learning new skills.
Overview
5
5
years of professional experience
Work History
Customer service
Op Shop
01.2022 - 01.2023
- Retail sales (cash register/electronic payment), unpacking, checking and sorting stock, dressing mannequins, creating shops displays.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Trained new customer service representatives on best practices, policies and procedures.
- Answered incoming phone calls to articulate product value to prospective customers.
Babysitter
BBs Bella
01.2019 - 01.2022
- BB's Babysitting: for referee refer to attached flyer.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Customer Service
Wallace Bishop Christmas
11.2022 - 02.2023
- Retail sales (cash register/ electronic payment), minor watch repairs, returns and exchanges, closing shifts and opening shifts, organising/ displaying sale stock.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Fielded customer complaints, escalating complex issues to management for resolution.
Waitress
King of Cakes
02.2023 - Current
- Customer service, sales, bread slicing, end-of-shift cleaning, taking and inputting cake orders, waistressing.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Produced a wide range of beverages, coffees, hot chocolate, chai, teas, milkshakes etc.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Brigidine College
International Bachelor of Industrial Design - Furniture Design And Manufacturing
QUT (Queensland University of Technology)
Brisbane, QLDSkills
- Order Taking
- Time Management Skills
- Money Handling
- Refunds and Exchanges
- Credit and Cash Transactions
- Stocking and Replenishing
- Cash Register Systems
- Cleaning and Sanitizing
- Guest Inquiries
- Product Knowledge
- Staff Training
- Online Orders Preparation
- Merchandise Restocking
Additional Information
Referees
- Julie, Manager, RSPA Op Shop Sherwood, 637 Sherwood Road, Qld 4075 – website: https://www.rspcaqld.org.au/rspca-op-shops/sherwood, ph: (07) 3278 2459
- Chantelle, Client, BBs Bella’s Babysitting - ph: 0434 231 843
- Korryn Swindail-Hill, Senior Program School Leader, Brigidine College - email: swindail-hillk@brigidine.qld.edu.au, ph: (07) 3870 7225
- Testimonial: We love to have Bella baby sit our daughters 5 and 7. She is punctual and connects very well with the girls – so much so that they want to change their names to Bella! She plays imaginative games, reads countless books on demand and takes wonderful care of kids. I highly recommend BBs – Bella’s Babysitting. Mel from Chelmer
Hobbies
· Books, puzzles, music, art, craft, cooking, ice skating, rock climbing
· Sewing, knitting, making candles/soap/gift cards/paper etc., interior design
· Camping, bushwalking, gardening and environmentalism
Affiliations
- 2020-21 Member Venturer Scouts Tennyson Site, 55 Vivian Street, Tennyson
- 2019-21 Member Brigidine College Environment Club
- 2019 Founder Brigidine College Craft Club
- 2018-2019 Member Sapphires Netball
- 2013-2016 Member Sapphires Netball 2012 Member Australian Girl’s Choir
- 2022-2023 figure skating member Ice World Acacia Ridge
- 2023-Current ultimate frisbee team member QUT Ultimate Frisbee
Timeline
Waitress
King of Cakes
02.2023 - Current
Customer Service
Wallace Bishop Christmas
11.2022 - 02.2023
Customer service
Op Shop
01.2022 - 01.2023
Babysitter
BBs Bella
01.2019 - 01.2022
Brigidine College
International Bachelor of Industrial Design - Furniture Design And Manufacturing
QUT (Queensland University of Technology)
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