Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Whitehall

Woonona,NSW

Summary

Dynamic Crew Trainer at McDonald's with a proven track record in employee training and exceptional customer service. Expert in safe food handling and conflict resolution, I foster a culture of continuous learning, mentoring team members to enhance performance and efficiency. Committed to delivering high-quality service and maintaining workplace safety standards.

Overview

5
5
years of professional experience

Work History

Crew Trainer

Mcdonalds
10.2020 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Tailored training programs to meet unique needs of each crew member, promoting culture of continuous learning.

Education

Bachelor of Arts - Communication And Media

University of Wollongong
Wollongong, NSW
01-2027

Hunter River High School
Heatherbrae
01-2024

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Safe food handling
  • Cleaning and sanitation
  • POS systems
  • Work Planning and Prioritisation
  • Complaint resolution
  • Conflict resolution techniques
  • Task delegation

Timeline

Crew Trainer

Mcdonalds
10.2020 - Current

Bachelor of Arts - Communication And Media

University of Wollongong

Hunter River High School

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Isabella Whitehall