Isabella Wolter
Dunlop,Australia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Office Administrative Assistant
NTT Pty Ltd
09.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
Facilities Officer
Australian National University
05.2022 - 08.2023
- Maintained electronic data records on Commercial Services storage system, including creation of folder structures and scopes for maintenance requests around Australian National University Campuses
- Verified and cross-checked information across multiple system applications
- Assisted with all aspects of facilities management i.e., site walks, maintenance activities, Safety checks, contract management and reporting
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Supported Building Maintenance Manager to deliver services and building operations across Australian National University
- Analyzing data, prioritizing workflow and maintaining electronic data records all with high accuracy and attention to detail
- Processed service reports and work order maintenance requests and saw orders through to completion.
Parking Officer
Australian National University
01.2022 - 05.2022
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and fast-paced atmosphere
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Managed over 100 permit Covid refunds per day.
Legal Executive Assistant
Porters Lawyers
05.2021 - 09.2021
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys
- Handled office scheduling and made notes for deadlines, motions and other important dates
- Completed document revisions, court document filings, travel arrangements and client billing
- Completed electronic filings, initiated billing statements and managed firm administrative matters
- Organized key evidence exhibits to prepare for trials
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Developed positive working relationship with courts, clients, law enforcement members and attorneys
- Supported partners and associates in areas of appellate and complex commercial litigation
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
Assistant Manager
Platypus Shoes
02.2020 - 12.2020
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Planned team-building exercises to increase employee performance and job satisfaction
- Monitored security and handled incidents calmly
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
Full Time Sales Assistant
Platypus Sneakers
07.2018 - 02.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Maintained account information accuracy by communicating frequently with salesmen and account executives
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Full Time Sales Assistant
Glassons
04.2017 - 03.2018
- Maintaining a Safe and Healthy Work Place
- Merchandised attractive shelf displays with current offerings to drive store sales
- Assisted customers with prompt and polite support in-person and via telephone
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Referred customers to various services by evaluating needs and providing recommendations
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Assistant Dance Teacher
Dance Development Centre
02.2014 - 12.2016
- Explained and demonstrated techniques and methods of regulating movements of body to musical or rhythmic accompaniment, teaching correct dance techniques to help prevent injuries
- Rectified potential hazards such as untied shoelaces or poor spacing to prevent student injury
- Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions
- Assisted with coordination and administration of complete dance program
- Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Customer Service
SUPABARN SUPERMARKET
07.2014 - 09.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Educated customers on promotions to enhance sales.
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Schedule and calendar management
- Billing and Invoicing
- Office Supply Management
Timeline
Office Administrative Assistant
NTT Pty Ltd
09.2023 - 07.2024
Facilities Officer
Australian National University
05.2022 - 08.2023
Parking Officer
Australian National University
01.2022 - 05.2022
Legal Executive Assistant
Porters Lawyers
05.2021 - 09.2021
Assistant Manager
Platypus Shoes
02.2020 - 12.2020
Full Time Sales Assistant
Platypus Sneakers
07.2018 - 02.2020
Full Time Sales Assistant
Glassons
04.2017 - 03.2018
Customer Service
SUPABARN SUPERMARKET
07.2014 - 09.2015
Assistant Dance Teacher
Dance Development Centre
02.2014 - 12.2016
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