Isabella Zerella

- Evaluate employee performance and conveyed constructive feedback to improve skills

- Book appointments, manage booking system, skilled with POS, Mindbody, Excel

- High quality customer service

- Skilled in briefing on services and experiences

- Great at customer relations and report

- High quality administrative skills, answering phone, booking and emails

- Can problems solve and plan a head

- Open and closed the store

- Worked closely along side owner and manager to navigate sales / flow of the buisness

- Room cleaning/ changeovers

- Training of new staff / interviewing

• Reception/Office

• Certificate3

• Multi-diverse café role, fast paced multi tasking environment
• Experience in open and closing café, includes money handling
• High end Barista skills

• Worked full time supervising the café, slides and instructing the tree surfing
• Supervised the café and ticketing for the Maze, this included managing staff breaks, dealing with customer related issues, overseeing corporate events, point of contact for staff
• High ropes instructor that involved overseeing school groups; facilitated briefing, assisting children and adults with any safety concerns
• General Garden Maintenances includes; hedging, mulching, pruning, whip a snipping etc