Isabella Zhu
Parkville
Summary
Dedicated multitasker and customer service expert with a proven track record of enhancing customer satisfaction at Haidilao Hotpot. Excelled in cash handling and safe food practices, contributing to efficient and compliant operations. Recognized for maintaining high-quality standards in fast-paced environments, ensuring consistent meal and drink quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waiter，Cashier, Waitress Trainer
Haidilao Hotpot
06.2023 - 05.2025
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
Food Preparation Worker, Waiter
Delicious Chao
02.2022 - 12.2023
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
Drink Maker, Cashier
Yoghurt Lab
05.2022 - 02.2023
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
Education
Bachelor Of Design - Architecture
University of Melbourne
Parkville, VICYr12 -
Balwyn High School
11.2024
Skills
- Effective time management
- Customer service
- Point of sale operations
- Task prioritization
- Safe food handling
- Customer service in dining
Certification
DoFoodSafety Certification
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Interests
- Baking
- Dancing
- Crafting and DIY Projects
- Music
- Playing Sports
- Volunteering
- Cake Decorating
Timeline
Waiter，Cashier, Waitress Trainer
Haidilao Hotpot
06.2023 - 05.2025
Drink Maker, Cashier
Yoghurt Lab
05.2022 - 02.2023
Food Preparation Worker, Waiter
Delicious Chao
02.2022 - 12.2023
Yr12 -
Balwyn High School
Bachelor Of Design - Architecture
University of Melbourne
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