Proven multitasker and customer service expert, honed skills at Haidilao Hotpot, enhancing customer satisfaction through attentive service. Excelled in cash handling and safe food handling, contributing to efficient and compliant operations. Recognized for maintaining high-quality standards in fast-paced environments, ensuring consistent meal and drink quality.
Hi, I’m
Isabella Zhu
Parkville,VIC
Summary
Overview
3
years of professional experience
1
Certification
Work History
Haidilao Hotpot
Waiter，cashier
06.2023 - Current
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Delicious Chao
Food Preparation Worker
02.2022 - 12.2023
Job overview
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Organized and re-stocked various stations and self-service items.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
Yoghurt Lab
Drink Maker, Cashier
05.2022 - 02.2023
Job overview
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
Education
University of MelbourneParkville, VIC
Bachelor Of Design from Architecture
University Overview
Balwyn High SchoolBalwyn North, VIC
Yr12
11.2024
University Overview
Skills
- Time management
- Customer service
- Cash handling
- Order management
- Service prioritization
- Safe food handling
Certification
DoFoodSafety Certification
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Waiter，cashier
Haidilao Hotpot
06.2023 - Current
Drink Maker, Cashier
Yoghurt Lab
05.2022 - 02.2023
Food Preparation Worker
Delicious Chao
02.2022 - 12.2023
University of Melbourne
Bachelor Of Design from Architecture
Balwyn High School
Yr12
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