Isabella (Bella) Faro
Melbourne,VIC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Fast-acting skill set provides quality care to patients in critical medical situations. Maintains vast knowledge of emergency medical procedures and protocols with strong background in CPR and first aid. Demonstrated ability to remain calm, composed and focused in emergency situations.
Overview
5
5
years of professional experience
Work History
First Aid Provider - Volunteer
ST JOHN AMBULANCE
02.2024 - Current
- Enhanced team communication through regular training sessions
- able to deliver high-quality CPR, AED, and basic life support interventions for patients experiencing cardiac arrest or respiratory distress.
- obtain patients' vital statistics and medical history.
- Approached issues proactively to best meet current and future community needs.
Hospitality Team Member
PENINSULA HOT SPRINGS
08.2023 - Current
- Provided excellent customer service at the cafe, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Trained new staff members in customer service techniques and cafe operations.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Manager on Duty
THE YARD BY THE BAY
01.2019 - Current
- Assisted in recruiting, hiring and training of team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- customer service
- head barista
- gelato maker
Customer Service Associate Team Leader
BOOST JUICE
01.2020 - 06.2023
- This job required fast skills and ability to work with customers to get their desired item where I learned how to up-sale products and improve the business
- Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
- Established rapport with repeat customers by remembering preferences or previous conversations, personalizing the service experience.
- i left this job due other positions i was offered
Education
BACHELOR OF PARAMEDICINE - PARAMEDICINE
MONASH UNIVERSITY PENINSULA
12.2025
First Aid Cert, HLTAID009, HLTAID010 ,HLTAID011
St John Ambulance
12.2023
Certificate III - Allied Health Assistance
MAYFIELD EDUCATION
11.2022
year 7 to 12 -
SIENA COLLEGE CAMBERWELL
10.2022
Skills
- Initiative and Self-Motivation
- Food safety awareness
- Coaching and Mentoring
- First Aid
- Cardiac Defibrillation
- Medical equipment usage
- Medical History Recording
- Injury and Illness Treatment
- Consciousness Assessment
- Patient Condition Observation
- Emergency Treatment Procedures
References
- ALICIA DETHOMASIS, 0437700746 THE YARD BY THE BAY
OTHER REFRENCES CAN BE ATAINED ON REQUEST
Timeline
First Aid Provider - Volunteer
ST JOHN AMBULANCE
02.2024 - Current
Hospitality Team Member
PENINSULA HOT SPRINGS
08.2023 - Current
Customer Service Associate Team Leader
BOOST JUICE
01.2020 - 06.2023
Manager on Duty
THE YARD BY THE BAY
01.2019 - Current
BACHELOR OF PARAMEDICINE - PARAMEDICINE
MONASH UNIVERSITY PENINSULA
First Aid Cert, HLTAID009, HLTAID010 ,HLTAID011
St John Ambulance
Certificate III - Allied Health Assistance
MAYFIELD EDUCATION
year 7 to 12 -
SIENA COLLEGE CAMBERWELL
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