Drawing and Art Exhibitions
Isabella Bjornson
Fitzroy,VIC
Summary
With a strong background in customer service and the hospitality industry, a broad knowledge base and skill set, lend strongly to this new opportunity. Having acquired specific skills, in high pressure work environments, volunteer work and leadership roles, existing abilities are perfectly honed to proficiently integrated into a new team within this industry.
Desiring to seek and maintain a full time position, where current skills and experience can be paired with professional challenges to further an ongoing career in hospitality.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Laikon Deli
08.2023 - 12.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Checkout Supervisor
Countdown Supermarket
06.2021 - 07.2023
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Supervised and approved the requirements for the legal sale of alcohol.
- Oversee effective training programs for new staff members, resulting in increased productivity and improved service quality.
- Reduced shrinkage by monitoring transactions closely and ensuring accurate cash handling procedures were followed.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Monitored areas for security issues and safety hazards.
- Managed stock control, correct product placement and storage locations to keep stock areas organized and inventory counts accurate.
Waitress
Sol Bar And Cafe
03.2021 - 06.2021
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Waitress
Maleny Bakery
03.2020 - 02.2021
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained a clean and sanitised work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Waitress Trainee
Shotgun Espresso
10.2019 - 10.2019
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Customer Service Representative
Salvation Army Thrift Store
03.2018 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed store presentation, to maintain an organised environment for staff and customers alike.
Education
High School Diploma -
Mountain Creek State High School
Mountain Creek, QLD12.2016
Skills
- Proactive
- Reliable, polite and respectful
- Conflict resolution
- Inventory control
- Performance evaluation
- Team leadership
- Excellent communication skills
- Cash handling expertise
Dancing
Certificate II Dance
Certificate III Dance
Additional Information
Countdown Supermarket
Isabella Bjornson worked nearly 2 years at Countdown Waiheke. Isabella worked in Customer Service as a Checkout Supervisor.
Her main job roles were:
- Focus on customer service
- Training new team members
- Daily closing the store.
- Follow the liquor policy and approve the sale
- Security managment
Isabella performed her duty efficiently. She was a excellent team member, an effective communicator and punctual.
Please feel free to contact me on +64 0212086110 for further information.
Additional references or referee contact available on request.
Hobbies
Cooking
Fashion and design
Hiking and the great outdoors
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementPaid sick leavePaid time offInterests
Design
Cuisine and Cooking
Timeline
Front of House Employee
Laikon Deli
08.2023 - 12.2023
Checkout Supervisor
Countdown Supermarket
06.2021 - 07.2023
Waitress
Sol Bar And Cafe
03.2021 - 06.2021
Waitress
Maleny Bakery
03.2020 - 02.2021
Waitress Trainee
Shotgun Espresso
10.2019 - 10.2019
Customer Service Representative
Salvation Army Thrift Store
03.2018 - 10.2019
High School Diploma -
Mountain Creek State High School
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