Isabella Mallon
Summary
Motivated and and dedicated individual. Customer service focused with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Client Experience & Operations Support
Purebred Fitness
02.2023 - Current
- First point of contact for all clients coming into facility - facilitating check in processes, gym tours, membership briefings and lead management
- Provide excellent customer service to all clients by greeting, assisting and addressing their inquiries and concerns in a friendly and professional manner as well as manage email and phone communications
- Illustrated programs of daily classes
- Manage operational tasks such as inventory management, ordering supplies, and data entry
- Assist in the implementation of promotional activities and events to drive client engagement and retention
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed long-lasting client relationships through providing exceptional service
- Applied effective time management techniques to meet tight deadlines
Administration Assistant
Sutherland Heart Clinic
02.2021 - 01.2023
- Demonstrate customer focus in a professional, service-orientated and helpful approach
- Manage a variety of clerical tasks whilst prioritising highly important assignments and duties
- Handle correspondence, managed files and performed other clerical/secretarial duties for office staff and cardiologists
- Admit patients in and out for appointments and collected co-payments
- Take care of accounts payable, billing and invoicing duties
- Proficient with various computer systems and sound IT skills
- Communicate effectively with a wide range of patients and staff to convey information clearly and concisely
- Input patient details, insurance and demographics into online database
- Effectively work within a highly structured environment driven by procedure and process while adhering to quality standards and targets
Cafe' Worker/Supervisor
The Street Canteen - Sutherland Hospital
12.2017 - 01.2021
- Addressed customer complaints to resolve issues and promote satisfaction
- Administered all health, food and safety standards and requirements
- Trained new employees on company procedures, policies and front of house duties
- Took inventory of supplies and equipment to maintain stock levels
- Executed all safety measures under COVID-19 safety plans and restrictions
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Utilized strong communication and negotiation skills to maintain customer satisfaction
- Coached team members to deliver hospitable and professional service
Cafe Worker
Zouki Cafe' - St George Hospital
05.2017 - 12.2017
- Opened and closed cafe according to daily checklists
- Manual cash drawer handling at beginning and end of shifts
- Established a welcoming environment with prompt and friendly service in order to build customer rapport
- Maintained clean and attractive product displays to attract and retain customers
- Assisted with customer concerns about products to resolve problems
- Worked independently with efficiency as well with cooperation when in a team environment
Education
Certificate III - Fitness
Sutherland College, Loftus Campus
Loftus, NSW11.2023
Certificate of Workforce Essentials -
Charles Sturt University
Online06.2019
High School Diploma -
Port Hacking High School
Miranda NSW12.2016
Skills
- Proficient with Microsoft Office, PowerPoint and Excel and other various computer systems
- Strong verbal, interpersonal and written communication
- Teamwork
- Active listening
- Organization
- Adaptability
- Sales Promotion
- Complaint resolution
- Multitasking
- Customer Relationship Management
- Issue Resolution
Timeline
Client Experience & Operations Support
Purebred Fitness
02.2023 - Current
Administration Assistant
Sutherland Heart Clinic
02.2021 - 01.2023
Cafe' Worker/Supervisor
The Street Canteen - Sutherland Hospital
12.2017 - 01.2021
Cafe Worker
Zouki Cafe' - St George Hospital
05.2017 - 12.2017
Certificate III - Fitness
Sutherland College, Loftus Campus
Certificate of Workforce Essentials -
Charles Sturt University
High School Diploma -
Port Hacking High School
Similar Profiles
Whitney FerriolWhitney Ferriol
Owner at Elite Purebred KennelOwner at Elite Purebred Kennel
Suresh AradhyaSuresh Aradhya
Yoga Instructor at Figurine Fitness | Apple Fitness | Sports Nucleus | Adrenaline Fitness | JMVK |Yoga Instructor at Figurine Fitness | Apple Fitness | Sports Nucleus | Adrenaline Fitness | JMVK |
Cody Nidlund EckCody Nidlund Eck
Master Trainer at Texas Family Fitness/Planet FitnessMaster Trainer at Texas Family Fitness/Planet Fitness