Isabella Rachel Thexeira

* Assisted customers with prompt and polite support in-person and via telephone.

* Helped customers locate products and checked store system for merchandise at other sites.

* Helped customers complete purchases and join rewards program.

* Used POS system to process sales, returns, online orders and gift-card activations.

Assisted customers with returns, refunds and resolving transaction issues.

* Stocked, tagged and displayed merchandise as required.

* Trained and supervised new employees to use selling strategies and apply best practices.

* Utilised upselling techniques to promote additional products and increase sales.

* Established rapport with customers using active listening and interpersonal skills.

* Used consultative sales techniques to understand customer needs and recommend relevant products and services.

* Enhanced overall store appearance by applying careful consideration to product and display locations.

* Organised store merchandise by size, style and colour.

* Maintained a clean and safe environment for customers and staff.

* Gained in-depth understanding of company products, systems and policies to give customers expert support.

* Communicated with management about trends in customer calls to help team efficiency and success.

* Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.

* Multi-tasked effectively to simultaneously handle website chat and telephone customers' needs.

* Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.

* Participated in team meetings and training sessions to stay informed about product updates and changes.

* Answered constant flow of customer calls with minimal wait times.

* Updated account information to maintain customer records.

* Maintained up-to-date knowledge of current and emerging compliance regulations.

* Helped customers complete purchases, locate items, and join reward program.

* Assisted customers with returns, refunds and resolving transaction issues.

* Tracked daily cash handling, reconciled sales and prepared bank deposits.

* Developed professional relationships with customers to increase loyalty, retention and rapport.

* Created and maintained a safe and secure work environment for employees and customers.

* Optimized store displays and appearance via strategic merchandising.

* Worked closely with team members to schedule breaks and shifts to meet company regulations.

* Interviewed, hired and trained staff associates, and equipped to comply with company policies and procedures.

* Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

* Supported senior management in implementing and upholding store polices and procedures.

* Offered each customer top-notch, personal service to boost sales and customer satisfaction.

* Used POS system to process sales, returns, online orders and gift-card activations.

* Operated cash register for cash and credit card transactions with excellent accuracy levels.

* Restocked and organised merchandise on a daily basis.

* Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.

* Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

* Supervised employees and oversaw quality compliance with company standards.

* Greeted customers and helped with product questions, selections, and purchases.

* Maintained clean sales floor.

* Stocked merchandise, clearly labelling items, and arranging according to size or colour.

* Worked closely with Store Manager to implement new displays, promotions and store layout changes.

* Balanced and organised cash register by handling cash, counting change, and processing refunds.