Isabella Giacoumis
Gold Coast,QLD
Summary
I have strong leadership, excellent customer service and organizational skills. I have had the opportunity to manage a team and ensure operations run smoothly. I have been able to showcase my multitasking abilities and passion for providing exceptional service.
Overview
4
4
years of professional experience
Work History
Barista
Coffee Bug Express
12.2022 - Current
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Fast Food Manager
Hungry Jack's
07.2021 - 12.2022
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enure management team met KPIs
- Monitored all banking
- Placed stock and food orders
Fast Food Crew Member
Hungry Jack's
05.2019 - 07.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and back area
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Helensvale State High School
Helensvale, QLD11.2021
Skills
- POS Systems
- Espresso Machine Operation
- Complaint Resolution
- Shift Management
- Stock Management
- Efficient
- Urgency
- Time management
Timeline
Barista
Coffee Bug Express
12.2022 - Current
Fast Food Manager
Hungry Jack's
07.2021 - 12.2022
Fast Food Crew Member
Hungry Jack's
05.2019 - 07.2021
High School Diploma -
Helensvale State High School
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