Isabelle Ahearn
Lake Illawarra
Summary
As a dynamic and results-driven Dual-Site Store Manager at Bean Roasted, I bring a passion for operational excellence and team development across both locations. With a strong track record in sales analysis, profit maximization, and strategic planning, I’m focused on driving performance while creating a positive and accountable work culture. I take pride in leading high-performing teams, optimizing resources, and ensuring smooth daily operations that deliver exceptional customer experiences. My experience in inventory management, staff coaching, and fostering collaboration has consistently contributed to increased efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Dual-Site Store Manager
Bean Roasted
05.2024 - Current
- Efficiently balanced responsibilities across two locations, demonstrating adaptability and time management.
- Handled unforeseen issues remotely and in person.
- Supervised diverse teams across two venues, including hiring, training, scheduling, and performance management.
- Ensured both cafes met health, safety, and hospitality standards consistently.
- Reported directly to Director, regularly reviewing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Fostered culture of excellence and accountability among staff, resulting in high performance, employee morale and lower turnover rates.
- Cultivated a a strong team and vibrant work environment by building strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of both store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized on streamlining wages to sales figures by labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Operated La Marzocco Linea PB, Ubermilk and Wally machines.
Store Manager
Bean Roasted
04.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reported directly to Director, regularly reviewing pertinent information about store performance and requesting support when needed.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw loss prevention efforts, minimizing wastage by implementing effective ordering and storing measures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper stock levels and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized special events such as yearly store birthday promotions to increase sales opportunities.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Increased community engagement by participating in local events and by cultivating community through quality.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Handled unforeseen issues remotely and in person.
- Operated La Marzocco Linea PB and Ubermilk machines.
Head Barista and Assistant Manager
Bean Roasted
01.2023 - 04.2023
- Oversaw coffee machine volumetric to eliminate coffee shot variables and ensure optimal quality was being served.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Successfully set performance standards to maximum 5 minute customer wait times for coffee.
- Developed a loyal customer base by encouraging strong staff-customer relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Operated La Marzocco Linea PB and Ubermilk machines.
Barista
Bean Roasted
04.2022 - 01.2023
- Operated La Marzocco Linea PB coffee machine, including shots and steaming milk.
- Poured takeaway and dine in beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista and Bartender
Fine Spun Catering
03.2020 - 04.2022
- Prepared and waitressed coffees, pastries, menu food and other beverage orders.
- Operated La Marzocco Linea PB coffee machine, including shots and steaming milk.
- Poured takeaway and dine in beverages.
- Bar attendant at formal functions, serving alcoholic and non-alcoholic beverages. Exercising RSA service and using discretion whilst serving alcohol.
- Greeted, seated and served customers including at cash register and over the phone orders and bookings.
- Built relationships and rapport with customers, resulting in a growing customer base.
- Ensured requisites were kept stocked, maintained house keeping duties.
- Outcarried necessary procedures during opening and closing shifts.
- Operated end of day cash and sale register.
- Received cafe management training.
Barista
Milk&Co
07.2017 - 03.2020
- Learnt how to operate coffee machine and grinder; adjusting grind size, dose, run time, coffee shots, frothing milk, creating and serving in-house and takeaway coffees.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Waitressed coffees, pastries and other beverage orders.
- Exercised personal customer service and memorisation. Built relationships and rapport with customers, resulting in a growing customer base.
- Ensured requisites were kept stocked, maintained house keeping duties.
- Practiced the up keeping of stock in accordance with FIFO (First In, First Out).
- Liaised with colocated business Fine Spun Catering at The Woolshed regarding orders, customers and functions.
- Operated end of day cash and sale register
- Operated La Marzocco Strada 3 Group ABR coffee machine.
Education
Certificate - Advanced Barista Course
Campos Coffee Headquarters
Banksmeadow, NSW09-2022
Certificate - Milk Skills And Latte Art Barista Course
Seven Miles Coffee Roasters
Manly, NSW04-2022
Certificate IV - Community Services
TAFE NSW
Shellharbour, NSW12-2021
Certificate - Responsible Service of Alcohol
RSA
Wollongong, NSW07-2021
Certificate II - Hospitality Kitchen Operations
TAFE NSW
Wollongong, NSW12-2020
Certificate - Higher School Certificate
St Mary Star of The Sea College
Wollongong, NSW12-2020
Certificate - Coffee Academy Barista Course
Seven Miles Coffee Roasters
Manly, NSW04-2019
Skills
- Dual-store operations
- Employee rostering
- Sales analysis
- Recruitment and hiring
- Inventory tracking and management
- Profit maximization
- Reliability
- Team leadership
- Adaptability and flexibility
- Operational efficiency
- Effective leader
- Operations management
Timeline
Dual-Site Store Manager
Bean Roasted
05.2024 - Current
Store Manager
Bean Roasted
04.2023 - 05.2024
Head Barista and Assistant Manager
Bean Roasted
01.2023 - 04.2023
Barista
Bean Roasted
04.2022 - 01.2023
Barista and Bartender
Fine Spun Catering
03.2020 - 04.2022
Barista
Milk&Co
07.2017 - 03.2020
Certificate - Advanced Barista Course
Campos Coffee Headquarters
Certificate - Milk Skills And Latte Art Barista Course
Seven Miles Coffee Roasters
Certificate IV - Community Services
TAFE NSW
Certificate - Responsible Service of Alcohol
RSA
Certificate II - Hospitality Kitchen Operations
TAFE NSW
Certificate - Higher School Certificate
St Mary Star of The Sea College
Certificate - Coffee Academy Barista Course
Seven Miles Coffee Roasters
Similar Profiles
Terri MoneyTerri Money
Food Service Worker at Old Town Roasted NutsFood Service Worker at Old Town Roasted Nuts
Marco HarrisonMarco Harrison
Manager of Operations at The Roasted CornManager of Operations at The Roasted Corn
MICHAEL SOUTHAMMAVONGMICHAEL SOUTHAMMAVONG
Sous Chef at Roasted General StoreSous Chef at Roasted General Store