Isabelle Bennett
Redland Bay,QLD
Summary
Organized and detail-oriented professional with extensive experience in recruitment, client relationship management, and staff coordination. Proven ability to streamline operations, manage complex tasks, and deliver exceptional customer service in fast-paced environments. Adept at overseeing onboarding, credentialing, and compliance processes, as well as maintaining accurate records and documentation. Strong interpersonal skills with a focus on collaboration, team support, and the seamless execution of day-to-day administrative functions. Eager to leverage my background in coordination and customer service to transition into a service coordinator or administrative role, where I can contribute to organizational efficiency and service excellence.
Overview
5
5
years of professional experience
Work History
Recruitment Consultant
Nobul
07.2024 - Current
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Managed end-to-end recruitment processes, from job posting to candidate placement, ensuring alignment with client needs and compliance standards.
- Coordinated with clients and candidates to schedule interviews, assessments, and placements, maintaining smooth communication throughout.
- Maintained and updated databases with candidate and client information, ensuring accurate and timely records.
- Supported the onboarding process for new hires, including document collection, contract preparation, and orientation.
- Processed payroll and timesheets, ensuring accurate calculations and timely payments for labor hire workers.
- Provided administrative support to recruitment teams, including managing schedules, preparing reports, and handling correspondence.
- Responded to client and candidate inquiries, offering solutions and managing expectations professionally.
- Assisted in the development and implementation of recruitment strategies to meet business needs.
- Monitored and tracked recruitment KPIs, preparing performance reports for management.
- Ensured compliance with labor laws, industry standards, and internal policies throughout the recruitment and placement process
- Daily Administrative Duties utilizing various software: JobAdder, Altora, Microsoft Suite etc.
Senior Recruitment Consultant
Trident Services Australia
01.2023 - 07.2024
- Managed the full recruitment process for Border Security Officers ensuring the recruitment process meets organizational needs and compliance standards.
- Developed and maintained strong relationships with hiring managers and department heads to understand staffing requirements and ensure alignment with company goals.
- Coordinated job postings, candidate sourcing, and screening, utilizing multiple recruitment channels such as job boards, social media, and internal databases.
- Conducted interviews and assessments, evaluating candidates’ qualifications, experience, and cultural fit within the organization.
- Managed candidate pipelines and maintained an updated database of talent for current and future staffing needs.
- Assisted with the development and implementation of onboarding processes for new hires, including document verification, contract preparation, and safety training compliance.
- Worked closely with HR and payroll departments to ensure accurate processing of new hire documentation, salaries, and benefits.
- Supported the development of recruitment strategies to attract top talent, including collaborating on job fairs, aviation industry events, and other recruitment initiatives.
- Maintained a strong understanding of industry trends, aviation regulations, and recruitment best practices to ensure the organization remains competitive in attracting qualified professionals.
- Provided regular reports and updates to senior management on recruitment progress, challenges, and staffing forecasts.
- Assisted in rostering for large contracts up to 200 staff across 4 rotating shift - complying with VISA restrictions and the Fair Work Act.
- Contract Takeovers up to 500 staff at a time, consisted of all onboarding, pre employment checks, issuing of uniforms etc.
Store Assistant
Kmart
09.2020 - 01.2023
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product returns, exchanges, and refunds.
- Processed customer transactions efficiently and accurately, including cash, credit, and digital payments.
- Assisted in the management of stock, ensuring products were accurately labeled, displayed, and organized in accordance with store standards.
- Maintained a clean, organized, and safe service desk area, adhering to company policies and health and safety guidelines.
- Coordinated with other departments to resolve stock discrepancies, process special orders, and manage inventory effectively.
- Managed customer returns and queries
- Worked collaboratively with the team to meet daily operational goals, ensuring high levels of store performance and customer satisfaction.
- Trained and mentored new staff members on service desk operations and customer service best practices.
- Assisted in handling cash and balancing registers at the start and end of shifts, ensuring accuracy in the cash drawer.
- Provided support in handling customer feedback and forwarding issues to management for resolution.
Education
Certificate II - Health Support Services
Axiom College
Victoria Point, QLD11-2022
Skills
- End-to-end recruitment
- Candidate screening / Interview coordination
- Onboarding processes
- Client relationship management
- Payroll administration
- Organizational Skills
- Attention to Detail
- Time Management
- Communication Skills
- Problem-Solving
- Microsoft Office Proficiency
- Customer Service Skills
- Data Entry and Database Management
- Confidentiality and Discretion
Timeline
Recruitment Consultant
Nobul
07.2024 - Current
Senior Recruitment Consultant
Trident Services Australia
01.2023 - 07.2024
Store Assistant
Kmart
09.2020 - 01.2023
Certificate II - Health Support Services
Axiom College
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