Isabelle Bertram

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Greeted clients professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.
• Organized, maintained and updated information in computer databases.
• Resolved clients problems and complaints.

- Customer Service including managing services bookings, enquiries and accounts

- Replaced damaged, missing or defective parts with new and refurbished components

- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues

- Completed full vehicle inspections to check for leaks, damage or other issues of concern

- Inspected and tested vehicles and completed preventive maintenance such as oil changes, tire rotations, wheel balancing and filter replacement

- Ordered repair parts quickly to prevent delays in projects and repair work

- Support customers with questions about store policies and addressed customer concerns

- Maintain a high level of customer services

- Operated a cash register and managed cash transactions with excellent accuracy levels

- Built relationships with customers to encourage repeat business.

- Greeted customers entering store and responded promptly to customer needs.

- Provided excellent customer service by greeting customers and meeting quality expectations

- Assisted in training of new staff

- Took orders, prepared meals and collected payments - Lead teams of in food services and meal preparation - Maintained a high standard of hygienic practices including

- Keeping the food preparation area, equipment and utensils clean and sanitary

- Prepared products following restaurant health and safety standards