Summary
Overview
Work History
Education
Skills
Timeline
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Isabelle Boeske

Laverton,VIC

Summary

Worked many years in hospitality through a range of jobs, from fast food to bush clubs. Very experienced and competent with customer service and providing great hospitality experienced for patrons. Confident and well spoken. Enjoys social activities and to be kept on the go Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.

Overview

7
7
years of professional experience

Work History

2IC Manager

Virtue Bar & Eats
11.2022 - 04.2023
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
  • Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Interviewed, recruited and trained new onboarding candidates.

Bartender & Waiter

Sol Bar
01.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Pandora Sales Assistant

Pandora, Grand Central
09.2020 - 01.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Supervisor

Wendy’s, Grand Central
08.2016 - 01.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

Toowoomba State High School
Toowoomba, QLD

Skills

  • Staff Development
  • Marketing Management
  • Staff Training
  • Problem Resolution
  • Customer service skills

Timeline

2IC Manager

Virtue Bar & Eats
11.2022 - 04.2023

Bartender & Waiter

Sol Bar
01.2022 - 04.2023

Pandora Sales Assistant

Pandora, Grand Central
09.2020 - 01.2023

Supervisor

Wendy’s, Grand Central
08.2016 - 01.2020

Toowoomba State High School

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Isabelle Boeske