Isabelle Briat
Davidson,NSW
Summary
Dynamic and customer-focused with extensive experience at The Newt in Somerset. Well trained in beverage preparation and cash handling, consistently delivering exceptional service. Recognized for fostering a welcoming atmosphere and training new staff, contributing to a positive team environment and increasing customer loyalty through personalized interactions. Reliable and adaptable, with strong time management skills.
Overview
5
5
years of professional experience
Work History
Barista
The Newt in Somerset
Somerset
08.2023 - 12.2024
- Maintained a clean and organised workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Bar Tender
The Highwayman Inn
06.2020 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
Diploma - Travel Tourism And Hospitality
Strode College
Street Somerset06.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Quality control
- Drink customization
- Latte art
- Food running
- Hospitality and accommodation
- Menu design
- Customer service
- Reliable and dependable
- Flexible schedule
Languages
English
Native or Bilingual
Timeline
Barista
The Newt in Somerset
08.2023 - 12.2024
Bar Tender
The Highwayman Inn
06.2020 - 12.2024
Diploma - Travel Tourism And Hospitality
Strode College