Isabelle Dalli

- Processing product refunds, returns and lay-by’s for customers.

- Supervising team of up to five service members at a time, takin charge whilst service manager has days off

- Managing the Coles Click & collect online department, placing orders and processing transactions.

- Resolve product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

- Develop and manage relationships with customers to increase customer loyalty.

- Utilise POS system to handle customer cash and credit card transactions.

- Arrange and replenish service desk displays and merchandise racks to maintain appearance of store.

- Maintain accurate records of customer transactions for reporting purposes.

- Check personal identifications during tobacco sales.

- Monitor self-checkout systems and provide help in resolving complex problems.

- Conduct inventory counts by adding each item in stock and documenting in computer system.

- Meet customer service goals and exceed customer expectations.

- Resolve product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

- Develop and manage relationships with customers to increase customer loyalty.

- Utilise POS system to handle customer cash and credit card transactions.

- Arrange and replenish service desk displays and merchandise racks to maintain appearance of store.

- Maintain accurate records of customer transactions for reporting purposes.

- Check personal identifications during tobacco sales.

- Monitor self-checkout systems and provide help in resolving complex problems.

- Conduct inventory counts by adding each item in stock and documenting in computer system.

- Meet customer service goals and exceed customer expectations.