Highly motivated business professional with 10+ years of experience in event planning, marketing, and client relationship management. Proven success in the facilitation and organisation of small to large scale events, retention of key clients and the development of business practices and culture to support superior business performance.
Hi, I’m
ISABELLE ERIKSSON
SYDNEY,NSW
Summary
Overview
10
years of professional experience
Work History
LINK GROUP
EXECUTIVE ASSISTANT – MARKETING AND COMMUNICATIONS
04.2018 - Current
Job overview
- Manage and coordinate a range of events including internal meetings, client meetings and Board meetings.
- Service key clients and Board of Directors when in head office.
- Coordinate development and execution of marketing campaigns to create brand identity and boost brand awareness.
- Manage company social media accounts and email communication.
- Create content for marketing materials for over 3000 employees globally.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Gained extensive knowledge in data entry, analysis and reporting.
FIRST NATIONAL REAL ESTATE
OFFICE COORDINATOR
10.2017 - 04.2018
Job overview
- Prepared and organised internal and external events
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- General marketing administration, managed social media platforms such as Facebook and Instagram.
- Prepared signboards, brochures and print media.
- Sales Administration and supplier relationship management.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
NAKED WINES
CLIENT SERVICES REPRESENTATIVE
02.2015 - 11.2016
Job overview
- Ensured team members were adequately trained to meet work requirements and provided them with ongoing support, training and mentoring.
- Meeting targets by identifying opportunities with clients for ‘value add’ services.
- Increased sales with 10%.
- Provided efficient and effective query resolution by anticipating client’s needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
MICHAEL KORS
CUSTOMER SERVICE SPECIALIST
03.2014 - 01.2015
Job overview
- Identified opportunities with clients to provide information regarding ‘value add’ services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Built and maintained trusted relationships with external clients and third-party suppliers
- Trained and mentored team members on regular basis
SYKES
PLANNING, SALES AND EVENT AGENT
04.2013 - 01.2014
Job overview
- First point of client contact for a range of inquiries, meeting expectations for customer service with accurate and appropriate responses.
- Booked client tickets and altered flight itineraries in line with event plans.
- Entered, sourced and organised events in global travel distribution database systems.
- Designed event proposals for prospective clients.
- Delivered high quality customer service and provided efficient and effective query resolution by anticipating client’s needs.
- Provided technical and professional support to team members in particular assisting with resolving complex client enquiries and complaints.
- Negotiated rates, contract details, or extras from suppliers.
Education
Executive Assistant NetworkSydney, NSW
DIPLOMA from Executive Assistant
2019
University Overview
TAFENorthern Institute
DIPLOMA from Event Management
2016
University Overview
Östersunds SchoolSweden
SECONDARY QUALIFICATION
2012
University Overview
Skills
- Marketing and Communications
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Strategic Thinking
- Event Management
- Emotional Intelligence
- Travel and Event Coordination
- Client Relationship Management
- Computer Literacy
- Developing Creative Content
- Social Media Management
- Organization and Time Management
- Cultural Awareness
Languages
English
Native or Bilingual
Swedish
Native or Bilingual
Spanish
Limited Working
Volunteer Work
Volunteer Work
BLACKMORES:
EVENT ASSISTANT
AUG - OCT 2016
• Live event management and monitoring.
• Established relationships with external clients and third-party suppliers.
MERCEDES BENZ FASHION WEEK:
EVENT ASSISTANT
APR - JUN 2016
• Developed, set-up and executed all on-site registrations.
• Followed up with clients at the conclusion of the event.
SUPERSONIC:
EVENT COORDINATOR
AUG - NOV 2014
• Facilitation of logistical operations and correspondence coordination.
• Responsible for building photographic database of events and managing the delivery of live and on-demand content.
Hobbies
Hobbies
- Hiking and spending time in nature
- Traveling and experiencing different cultures
- Spending time with family and friends
- Animal wildlife
- Eating good food
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Timeline
EXECUTIVE ASSISTANT – MARKETING AND COMMUNICATIONS
LINK GROUP
04.2018 - Current
OFFICE COORDINATOR
FIRST NATIONAL REAL ESTATE
10.2017 - 04.2018
CLIENT SERVICES REPRESENTATIVE
NAKED WINES
02.2015 - 11.2016
CUSTOMER SERVICE SPECIALIST
MICHAEL KORS
03.2014 - 01.2015
PLANNING, SALES AND EVENT AGENT
SYKES
04.2013 - 01.2014
Executive Assistant Network
DIPLOMA from Executive Assistant
TAFE
DIPLOMA from Event Management
Östersunds School
SECONDARY QUALIFICATION
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