Isabelle Furdi
Abbotsford,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Pappys Bar
08.2018 - Current
- Planned and coordinated special events to boost customer numbers and profits.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Created signature beverages to increase revenue and patron loyalty.
- Resolved problems or concerns to satisfaction of involved parties.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Ecommerce Intern
Bec and Bridge
Alexandria
02.2018 - 08.2024
- Staged and sorted multiple types of products for loading.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Processed returns of defective merchandise as required.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Followed established guidelines for picking orders accurately.
- Received deliveries, scanned packages and updated orders in internal database.
- Operated scanners, computers, and other equipment to track orders.
Hospitality Assistant
Good Bean Cafe
North Sydney
02.2018 - 08.2018
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stocked service areas with supplies during slow periods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained a professional attitude while providing excellent customer service.
- Identified potential problems and escalated them as needed to ensure resolution.
Retail Sales Assistant
Rubi Shoes
Darling Harbour
09.2017 - 02.2018
- Answered store and merchandise questions and led customers to wanted items.
- Maintained an organized and clean store environment.
- Managed cash register operations using POS system and processed sales and returns.
- Initiated friendly conversation with customers to determine level of assistance required.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Cross-sold products to boost overall sales purchases.
Education
High School Diploma -
St Andrews Cathedral School
Sydney12-2017
Skills
- Health Codes Compliance
- Regulatory Compliance
- Vendor Relationship Management
- Bar Management
- Customer Relations
- Event Coordination
- Sales Promotion
- Responsible Alcohol Service
- Team Leadership
- Issue Resolution
- Customer Relationship Building
- Beverage Knowledge
- Shift Scheduling
- Training and Mentoring
- Verbal and Written Communication
- Outgoing Personality
- Service-Oriented Mindset
- Organizational Ability
Certification
- Responsible Service of Alcohol
Affiliations
- Fashion and Design
- Painting
- Netball
Timeline
Bar Manager
Pappys Bar
08.2018 - Current
Ecommerce Intern
Bec and Bridge
02.2018 - 08.2024
Hospitality Assistant
Good Bean Cafe
02.2018 - 08.2018
Retail Sales Assistant
Rubi Shoes
09.2017 - 02.2018
High School Diploma -
St Andrews Cathedral School
Similar Profiles
Prabesh DhakalPrabesh Dhakal
Chef at Pappys Bar Pty LimitedChef at Pappys Bar Pty Limited
Charlie VasquezCharlie Vasquez
Server at Pappys CafeServer at Pappys Cafe
Naeli PedrazaNaeli Pedraza
Cashier/Food Server at PappysCashier/Food Server at Pappys