Summary
Overview
Work History
Education
Skills
Timeline
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Isabelle Gill

Summary

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, HRIS local expert, employment contracts, onboarding/offboarding and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.

Overview

5
5
years of professional experience

Work History

People Services Analyst

ITW Construction Asia Pacific
05.2023 - Current
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Subject Matter Expert and local internal lead for company HRIS System
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Coordinated and administered employee health insurance and retirement plans.
  • Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
  • Developed and administered internal surveys to evaluate employee satisfaction.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Assisted with successful policy implementation and enforcement to maintain legal and operational compliance.

Payroll Officer

ITW Construction Asia Pacific
06.2022 - 05.2023
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Reviewed time records for 150 employees to verify accuracy of information.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Audited timesheets and payroll records for accuracy.
  • Completed payroll accurately and timely to meet employee expectations.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.

Store Services & Compliance Officer

Woolworths Supermarket
01.2021 - 06.2022
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Supported HR functions with emphasis on record keeping.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews and assisting in interview.
  • Maintained human resources employee files up to date and accurate.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Managed payroll data entry and processing for 175 employees to comply with predetermined company guidelines.
  • Reviewed time records for 175 employees to verify accuracy of information.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Completed payroll accurately and timely to meet employee expectations.
  • Audited timesheets and payroll records for accuracy.
  • Maintained confidentiality of employee records and payroll information.

Assistant Manager - Customer Service

Woolworths Supermarket
01.2020 - 01.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Investigated employee complaints, kept documentation and reviewed action plan with HR.
  • Assisted supervisors in dealing with union representatives.

Customer Service Supervisor

Woolworths Supermarket
06.2018 - 01.2020
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.

Education

High School Diploma -

Mount Lilydale Mercy College
Lilydale, VIC
11.2018

Skills

  • Payroll Processing
  • Staff Management
  • Compliance
  • Policy Development
  • Skilled in; Micropay, Workday, Kronos, Success Factors, Connx, Excel
  • Document Drafting
  • Human Resources Support
  • New Hire Onboarding
  • Problem Resolution
  • Data Management
  • Dependable and Responsible

Timeline

People Services Analyst

ITW Construction Asia Pacific
05.2023 - Current

Payroll Officer

ITW Construction Asia Pacific
06.2022 - 05.2023

Store Services & Compliance Officer

Woolworths Supermarket
01.2021 - 06.2022

Assistant Manager - Customer Service

Woolworths Supermarket
01.2020 - 01.2021

Customer Service Supervisor

Woolworths Supermarket
06.2018 - 01.2020

High School Diploma -

Mount Lilydale Mercy College

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Isabelle Gill