Isabelle Hayers
Cygnet
Summary
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
Overview
12
12
years of professional experience
Work History
Veterinary Receptionist
Kingston Animal Hospital
11.2017 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Supported office staff and operational requirements with administrative tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
Sales Assistant
Homelands Property
09.2017 - 11.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Legal Secretary
Wallace Wilkinson & Webster
11.2014 - 09.2017
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Organized files for court proceedings.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Answered and directed calls using multi-line switchboard.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Transcribed legal documents and phone conversations.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
Receptionist / Junior Legal Secretary
Phillips Taglieri Barristers & Solicitors
01.2013 - 01.2014
Education
English studies, Science – Extended, Maths 5.2 – 5.3, Online learning – fashion studies
St James Catholic College
01.2010
VET Certificate I - Hospitality
Certificate III - Business Administration
01.2013
VET Certificate II - Tourism
Hobart College Year 11
01.2011
Skills
- Proven ability to work effectively both in a team and individually
- Good eye for detail
- Word processing techniques
- Experience with Microsoft packages
- Polite and courteous phone manner
- Experience with correct letter formatting
- Ability to use initiative
- Ability to deal with and work under pressure
- Ability and willingness learn new things quickly via study or experience
- Excellent planning and organisational skills
- Communication skills – both verbal and written
- Ability to follow instructions
- Ability to work without supervision
- Ability to multi-task
- Prioritisation skills
- Experience with large and small animals
- Teamwork and collaboration
- Ability to make accurate observations
- Prioritization
- Able to handle animals with care & patience
- Relationship building
- Experience with manual labour
- Effective multitasking
Timeline
Veterinary Receptionist
Kingston Animal Hospital
11.2017 - Current
Sales Assistant
Homelands Property
09.2017 - 11.2017
Legal Secretary
Wallace Wilkinson & Webster
11.2014 - 09.2017
Receptionist / Junior Legal Secretary
Phillips Taglieri Barristers & Solicitors
01.2013 - 01.2014
VET Certificate I - Hospitality
Certificate III - Business Administration
VET Certificate II - Tourism
Hobart College Year 11
English studies, Science – Extended, Maths 5.2 – 5.3, Online learning – fashion studies
St James Catholic College
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