Isabelle James
Albion Park,NSW
Summary
I am an enthusiastic, kind individual with a strong drive to assist others and excel in given tasks. I have experience in team member, trainer and management positions within McDonald's and have also enjoyed working at Komatsu Mining for over a year in and administrative role. I'm dependable, organised and exceptionally eager to learn.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Komatsu Mining
Moss Vale, NSW
01.2024 - Current
- Promptly responded to emails or requests from within the organisation.
- Ordered office supplies and maintained records of the current inventory.
- Upheld safety standards of the business by providing Personal Protective Equipment to visitors, as well as implementing these important practices to my own role.
- Processed invoices using software programs such as SAP.
- Provided assistance to payroll when needed.
- Coordinated meeting, room and car bookings as well as calendars for staff members.
- Answered incoming calls and routed them appropriately within the office.
- Supported the HR team by assisting with new hire orientations and onboarding sessions.
- Upheld confidentiality of sensitive information, as per the company policies.
- Welcomed visitors and customers by greeting them and answering direct enquiries.
- Calculated employee availability using spreadsheets and computer software.
- Compiled and reviewed monthly expense reports for senior management review.
McDonald's
Dapto, NSW
08.2021 - 05.2024
- Attended various training programs involving leadership and management progression.
- Organised and prepared crew members for each shift, outlining their targets and goals.
- Trained, mentored and coached team members to further progress to Crew Trainer & management positions.
- Upheld exceptional customer service standards to ensure a pleasant, clean and enjoyable experience for every customer.
- Assisted in employee performance reviews and provided constructive feedback to drive performance improvement.
- Planned and delivered training sessions for both new and existing team members.
- Mediated and effectively resolved conflicts when they arose.
- Completed opening, closing & shift change processes each day to maintain the operation of the restaurant.
Education
Higher School Certificate -
St Joseph's Catholic High School
Albion Park, NSW12-2023
Certificate III in Retail -
McDonald's Training
Dapto, NSW07-2023
Skills
- Leadership and management
- Flexibility and adaptability
- Problem solving
- Active listening
- Optimistic attitude
- Collaboration and teamwork
References
- Kellie Sawtell - Komatsu HR Business Partner (0417 882 112)
Timeline
Receptionist Administrator
Komatsu Mining
01.2024 - Current
McDonald's
08.2021 - 05.2024
Higher School Certificate -
St Joseph's Catholic High School
Certificate III in Retail -
McDonald's Training
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