Isabelle Keefe
Belmont,NSW
Summary
Motivated and dependable customer service professional with experience in hospitality, team leadership, and childcare. Demonstrated ability to work effectively in fast-paced environments while maintaining high standards of customer service, safety, and operational efficiency. Experienced in supervising teams, training new employees, resolving customer concerns, and supporting daily business operations. Strong communication, organisational, and problem-solving skills with a positive attitude and commitment to delivering excellent results.
Overview
3
3
years of professional experience
Work History
Shadow Manager
McDonald's
01.2024 - Current
- Assist management with the day-to-day operation of the restaurant.
- Supervise and support crew members during shifts.
- Deliver exceptional customer service and resolve customer concerns professionally.
- Coordinate team performance during busy service periods to ensure efficiency and service quality.
- Assist with onboarding, training, and mentoring new employees.
- Ensure compliance with food safety, hygiene, and workplace safety standards.
- Complete cash handling procedures and end-of-shift reconciliations.
- Support management in achieving operational and customer service goals.
- Demonstrated leadership capability by successfully undertaking Shadow Manager responsibilities.
- Built strong customer relationships through effective communication and problem resolution.
- Contributed to maintaining high operational and safety standards within the restaurant.
Babysitter
Private Childcare Provider
03.2026 - 05.2026
- Provided safe, attentive, and responsible care for children.
- Prepared meals and snacks while maintaining a safe environment.
- Assisted with children's daily routines, activities, and wellbeing.
- Communicated effectively with parents regarding children's needs and activities.
- Demonstrated patience, reliability, and strong interpersonal skills.
Education
Open Foundation Program -
University of Newcastle
Year 12 Certificate - undefined
St Mary's Catholic College
Skills
- Customer Service Excellence
- Team Leadership & Supervision
- Staff Training & Mentoring
- Cash Handling & Reconciliation
- Communication & Interpersonal Skills
- Conflict Resolution
- Problem Solving
- Time Management
- Workplace Health & Safety
- Food Safety Compliance
- Organisation & Planning
- Childcare & Supervision
- Working Under Pressure
- Teamwork & Collaboration
Timeline
Babysitter
Private Childcare Provider
03.2026 - 05.2026
Shadow Manager
McDonald's
01.2024 - Current
Year 12 Certificate - undefined
St Mary's Catholic College
Open Foundation Program -
University of Newcastle
Qualifications And Certifications
- Certificate III in Retail Management
- Food Safety Certificate
- Current Driver Licence
- Working With Children Check