Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isabelle Ladner

Mount Gambier,SA

Summary

Adaptable and dependable professional with a strong focus on delivering quality service. Calm under pressure, quick to learn new systems, and skilled at building positive relationships. Excels in fast-paced environments, while maintaining consistency and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Baker

Bakers Delight
Mount Gambier, SA
07.2025 - Current
  • Prepared a variety of fresh bread and pastries daily.
  • Placed orders for additional supplies when necessary, based on production needs.
  • Collaborated with team members to meet production schedules.
  • Operated ovens and mixers safely and efficiently.
  • Maintained cleanliness and sanitation standards in the baking area.
  • Handled phone inquiries and supported front counter service during peak periods.

Bar and Gaming Attendant

Commercial Hotel
Mount Gambier, SA
07.2025 - Current
  • Served wine, beer, and cocktails to patrons in a fast-paced hospitality setting.
  • Assisted wait staff with food service, taking orders, and table arrangements.
  • Liaised with security staff to resolve incidents and uphold venue compliance.
  • Assisted patrons with jackpot payouts and electronic transfers.
  • Handled cash and card transactions, processed bills, and maintained POS accuracy.

Office Admin

Mount Gambier Hotel
Mount Gambier, SA
05.2024 - 07.2025
  • Oversaw guest arrivals and departures, ensuring smooth front desk operations.
  • Completed daily bank deposits, ordered change for service areas, and managed petty cash disbursement.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Coordinated housekeeping schedules to ensure timely room turnover and presentation.
  • Managed online reservation systems and responded to customer inquiries across multiple channels.

Gaming Room Shift Manager

Mount Gambier Hotel
Mount Gambier, SA
03.2022 - 07.2025
  • Oversaw gaming room technologies, resolved machine issues, and recorded service repairs as needed.
  • Supervised venue closure, reconciled gaming assets, addressed discrepancies, and prepared financial reports.
  • Trained and mentored new gaming staff on best practices and hotel standards.
  • Maintained optimal treasury float levels to ensure sufficient cash for gaming operations.
  • Applied secure cash-handling procedures, and performed regular shift counts.
  • Adhered to responsible gaming protocols to support safe and compliant customer engagement.

Food and Beverage Shift Manager

Mount Gambier Hotel
Mount Gambier, SA
11.2020 - 07.2025
  • Managed beverage inventory to ensure optimal stock levels across hotel departments.
  • Handled incident reporting in accordance with hotel policy.
  • Led front-of-house staff during peak hours, ensuring smooth service, and a positive guest experience.
  • Conducted stocktakes across hotel departments, and prepared variance reports for management.
  • Maintained a compliant and safe venue in accordance with RSA legislation.
  • Delivered high-volume coffee orders with consistent quality, and processed POS transactions with prompt, friendly service.
  • Resolved guest complaints professionally to maintain satisfaction.

Education

Certificate IV in Leadership And Management -

Di-Monty Training Solutions
Mount Gambier
08-2024

High School Diploma -

Grant High School
Mount Gambier, SA
11-2020

Skills

  • Financial reporting
  • Cash handling
  • Customer service
  • Attention to detail
  • Staff training and development
  • Inventory management
  • Incident documentation
  • Teamwork and collaboration
  • Strong multitasking

Certification

  • Provide basic emergency life support, first aid, and CPR
  • Standard mental health first aider
  • Barista coffee making
  • Provide responsible service of alcohol
  • Liquor licensing laws
  • Basic and advanced training: gaming machines
  • Safe food handling
  • Responsible person license
  • Drivers licence

Timeline

Assistant Baker

Bakers Delight
07.2025 - Current

Bar and Gaming Attendant

Commercial Hotel
07.2025 - Current

Office Admin

Mount Gambier Hotel
05.2024 - 07.2025

Gaming Room Shift Manager

Mount Gambier Hotel
03.2022 - 07.2025

Food and Beverage Shift Manager

Mount Gambier Hotel
11.2020 - 07.2025

Certificate IV in Leadership And Management -

Di-Monty Training Solutions

High School Diploma -

Grant High School

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Isabelle Ladner