Isabelle Ladner
Mount Gambier,SA
Summary
Adaptable and dependable professional with a strong focus on delivering quality service. Calm under pressure, quick to learn new systems, and skilled at building positive relationships. Excels in fast-paced environments, while maintaining consistency and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Baker
Bakers Delight
Mount Gambier, SA
07.2025 - Current
- Prepared a variety of fresh bread and pastries daily.
- Placed orders for additional supplies when necessary, based on production needs.
- Collaborated with team members to meet production schedules.
- Operated ovens and mixers safely and efficiently.
- Maintained cleanliness and sanitation standards in the baking area.
- Handled phone inquiries and supported front counter service during peak periods.
Bar and Gaming Attendant
Commercial Hotel
Mount Gambier, SA
07.2025 - Current
- Served wine, beer, and cocktails to patrons in a fast-paced hospitality setting.
- Assisted wait staff with food service, taking orders, and table arrangements.
- Liaised with security staff to resolve incidents and uphold venue compliance.
- Assisted patrons with jackpot payouts and electronic transfers.
- Handled cash and card transactions, processed bills, and maintained POS accuracy.
Office Admin
Mount Gambier Hotel
Mount Gambier, SA
05.2024 - 07.2025
- Oversaw guest arrivals and departures, ensuring smooth front desk operations.
- Completed daily bank deposits, ordered change for service areas, and managed petty cash disbursement.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Coordinated housekeeping schedules to ensure timely room turnover and presentation.
- Managed online reservation systems and responded to customer inquiries across multiple channels.
Gaming Room Shift Manager
Mount Gambier Hotel
Mount Gambier, SA
03.2022 - 07.2025
- Oversaw gaming room technologies, resolved machine issues, and recorded service repairs as needed.
- Supervised venue closure, reconciled gaming assets, addressed discrepancies, and prepared financial reports.
- Trained and mentored new gaming staff on best practices and hotel standards.
- Maintained optimal treasury float levels to ensure sufficient cash for gaming operations.
- Applied secure cash-handling procedures, and performed regular shift counts.
- Adhered to responsible gaming protocols to support safe and compliant customer engagement.
Food and Beverage Shift Manager
Mount Gambier Hotel
Mount Gambier, SA
11.2020 - 07.2025
- Managed beverage inventory to ensure optimal stock levels across hotel departments.
- Handled incident reporting in accordance with hotel policy.
- Led front-of-house staff during peak hours, ensuring smooth service, and a positive guest experience.
- Conducted stocktakes across hotel departments, and prepared variance reports for management.
- Maintained a compliant and safe venue in accordance with RSA legislation.
- Delivered high-volume coffee orders with consistent quality, and processed POS transactions with prompt, friendly service.
- Resolved guest complaints professionally to maintain satisfaction.
Education
Certificate IV in Leadership And Management -
Di-Monty Training Solutions
Mount Gambier 08-2024
High School Diploma -
Grant High School
Mount Gambier, SA11-2020
Skills
- Financial reporting
- Cash handling
- Customer service
- Attention to detail
- Staff training and development
- Inventory management
- Incident documentation
- Teamwork and collaboration
- Strong multitasking
Certification
- Provide basic emergency life support, first aid, and CPR
- Standard mental health first aider
- Barista coffee making
- Provide responsible service of alcohol
- Liquor licensing laws
- Basic and advanced training: gaming machines
- Safe food handling
- Responsible person license
- Drivers licence
Timeline
Assistant Baker
Bakers Delight
07.2025 - Current
Bar and Gaming Attendant
Commercial Hotel
07.2025 - Current
Office Admin
Mount Gambier Hotel
05.2024 - 07.2025
Gaming Room Shift Manager
Mount Gambier Hotel
03.2022 - 07.2025
Food and Beverage Shift Manager
Mount Gambier Hotel
11.2020 - 07.2025
Certificate IV in Leadership And Management -
Di-Monty Training Solutions
High School Diploma -
Grant High School