Isabelle Law

Responsibilities:

• Lead and coordinate/ direct my team
• Adhere to policies and procedures
• Conduct weekly team meetings
• Conducted regular performance reviews to assess individual team member progress.
• Managing queues and managing centre flow during busy periods
• Handling high volumes of customer complaints
• Handling Kronos exceptions, sign off and timecard approvals for employees
• Rostering and providing shift coverage where needed
• Locate areas of improvement for staff and providing feedback to promote personal and professional growth
• Analytical decision making-evaluating potential risks, considering alternatives
• Sharing to my team ways to deliver exceptional service to customers through active engagement, effective listening and well-developed interpersonal skills
• Identified needs of customers promptly and efficiently.
• Planned and completed group projects, working smoothly with others.

Responsibilities:

• Providing exceptional customer service and having the ability to read customers
• Handling large amounts of money
• Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Responsibilities

• Managing high volumes of customers
• Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
• Handling and counting large amounts of cash whilst on gaming shifts
• Distributing tasks to co-workers
• Enforcing RSA and RCG policies and procedures
• Fixing problematic gaming machines
• Closing down the bar and gaming area whilst being in control of time management
• Reception duties e.g., answering phone calls in a prompt manner, renewing and signing up members to the club
• Delivered exceptional customer service to guests

Responsibilities :

• Meeting and greeting customers
• Setting goals and meeting monthly KPI’s
• Cash handling
• Dealing with customer complaints
• Up selling products
• Admin work
• Regional express

Responsibilities:

• Emergency equipment checks and aircraft security checks to ensure passenger safety
• Stocktake- counting and filling out stock forms before and after every shift
• Checking boarding passes and paying attention to detail
• Presenting Safety demonstration and conducting several passenger announcements
• Maintaining high grooming standards.

Responsibilities:

• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Monitoring client alcohol intake levels (RSA)
• Hosting and upselling
• Building rapport with customers and delivering excellent customer service

Responsibilities:

• Working in a timely manner whilst under pressure
• Attempt to resolve customer enquiries to the best of my ability
• Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Report all work related near misses, injuries and illnesses as soon as possible
• Be aware of goals and targets of the restaurant.