Summary
Overview
Work History
Education
Skills
Certification
Areas Of Experience
References
Timeline
Generic

Isabelle Maarseveen

Botany,NSW

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Coutts Lawyers & Conveyancers
03.2023 - Current
  • Assisted in recruiting, onboarding and training new employees.
  • Developed effective communication strategies between departments within the organization.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Provided training to new hires on office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided administrative support to management team including preparing reports and presentations.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Developed and implemented office policies and procedures.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Assisted in developing budgets for departmental expenses.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Workplace Experience Co-Ordinator

Employsure
04.2022 - 09.2022
  • Monitored inventory levels and ordered additional supplies as needed.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Organized team events to promote a positive work environment.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Office Assistant

Coutts Lawyers & Conveyancers
01.2019 - 04.2022
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered phone calls and directed them to appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Provided administrative support to multiple departments as needed.
  • Managed inventory of office supplies and placed orders when needed.
  • Assisted in onboarding new employees by providing orientation materials and training resources.
  • Assisted with preparing and editing company correspondence and presentations.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Troubleshot office equipment, computer hardware and software issues.
  • Trained staff members to perform work activities and use computer applications.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Receptionist

Coutts Lawyers & Conveyancers
01.2018 - 01.2019
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Monitored office supplies inventory and placed orders when necessary.
  • Greeted visitors and provided them with assistance.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Organized and managed the setup of event venues, including decorations and equipment.

Crew Member

McDonalds Gregory Hills
01.2013 - 01.2018

Education

Skills

  • Advanced Skills in Microsoft Word, Excel and Powerpoint
  • Strong Customer Service and customer relation skills
  • Able to work within a team environment and autonomously
  • Able to manage conflicting deadlines
  • Professional attitude and appearance
  • Excellent communication skills - both written and oral
  • Excellent attendance and punctuality
  • Problem solving and a quick learner
  • Excellent attention to detail
  • Advanced Skills in Leap Legal Software
  • Office Management
  • Inventory Control
  • Compliance Monitoring
  • Customer Service
  • Employee Supervision
  • Supply Management
  • Administrative Support
  • Staff Management
  • Employee Training
  • Budget Administration
  • Event Coordination
  • Scheduling and calendar management
  • Conflict Management
  • Facility Management
  • Scheduling Coordination
  • Staff Training
  • Technical Support
  • Credit and collections

Certification

  • Certificate III Business Administration (Legal)
  • Certificate IV Legal Studies
  • Undertaking Certificate IV HR Management
  • Senior First Aid and CPR
  • Justice of Peace (JP)
  • Higher School Certificate

Areas Of Experience

  • Internal Event Management
  • Creation of Office handbooks inc: Administration, Accounts, New Enquiries.
  • Client Bookkeeping including payments and receipts
  • Internal Invoicing and Debt Collection
  • Diary Management
  • Travel and Accommodation arrangements
  • Training of new staff
  • Onboarding and offboarding of staff
  • Management of the Administration and legal Secretary team
  • Management of 5 office locations
  • IT Services - assisting with troubleshooting and liaising with external IT provider
  • Assisting Senior Associate with conveyancing transactions
  • Assisting EA to CEO in daily tasks and projects
  • Assisting Managing Partner and General Manager in office projects and the runout of office initiatives and procedures
  • Filing and record keeping
  • Safe Custody Management
  • Liaising with external providers eg, Canon, leap legal software, infotrack.
  • Internal office and matter management audits

References

Available upon request

Timeline

Office Manager

Coutts Lawyers & Conveyancers
03.2023 - Current

Workplace Experience Co-Ordinator

Employsure
04.2022 - 09.2022

Office Assistant

Coutts Lawyers & Conveyancers
01.2019 - 04.2022

Receptionist

Coutts Lawyers & Conveyancers
01.2018 - 01.2019

Crew Member

McDonalds Gregory Hills
01.2013 - 01.2018

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Isabelle Maarseveen