Isabelle Mason
Wagga Wagga
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
General Manager
St Edwards of the Riverina
06.2023 - Current
- Ground, garden and building management
- Manage estate/event contractors around all bookings (accommodation and weddings/events)
- Ensure St Edwards is in A1 working condition at all times
- Manage social media and website
- Employ and train all casual hospitality staff in conjunction with the owners
- Manage all Airbnb inquiries, bookings and execution of stays
- Plan and manage events under 50 pax with the support of WT
- Build St Edwards profile within DNSW to attract midweek corporate opportunities
- Work with accounts to set and achieve realistic budgets, budgets V actuals on a monthly basis
- Manage a team, including a planner, Front of House and Back of House + Hospitality team
- Work with J&S Walsh and WT to maximise profits for all aspects of the property
- Report weekly after stay/contractors to key stakeholders (J&S)
- Weekly managerial reports outlining all aspects of the business
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Head of Staffing
White Top Venues
01.2022 - 06.2023
- Responsible for staffing all weddings each week. Most weekends had 3-4 weddings on the same day in various locations across New South Wales and Victoria (upwards of 30-40 casual staff each week)
- Working towards building a base/core group of staff in White Top's main locations across New South Wales and Victoria
- Organising and coordinating staff training at the beginning of each wedding season
- On boarding new staff into rostering system (Deputy)
- Making sure time sheets were submitted and entered correctly.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Assistant Planner/Function Coordinator
White Top Venues
09.2017 - 06.2023
- Work in conjunction with the Event Director to execute the Weddings of their clients. Each week would bring a different location, different client and often a different team as well. Some weeks would be working at a wedding venue; However, the majority of work was based on Private Properties. This meant adapting to working in a new and unfamiliar environment each week.
- Travel with the Event Director to the location of the wedding, set up the wedding, assist in coordinating the wedding on the day and also coordinating the pack up procedures at the end of the night. The role of the Assistant Planner on the day of the wedding would turn into the Function Coordinator (FC). The main role of the FC on the day was to assist the Event Director with whatever they needed and also coordinate the bar staff on the day of the Wedding.
Team Member
Spotlight
02.2017 - 01.2022
- Customer service - both in-store and over the phone
- Use of POS system
- Handling of monetary transactions
- Receipting and handling of stock as it arrives in store.
- Restocking shelves
- Counting and balancing of tills at the beginning and end of the day.
- Stocktake - both in Wagga store and other Spotlight stores
- Helping set up new store.
Bar Team Member
St Edwards of the Riverina
10.2016 - 06.2017
- This position was bar tending at a Wedding Venue
- Perform a combination of tray, table and bar service.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Supported fellow bartenders during high-stress situations by stepping in wherever help was needed most urgently, whether it was taking orders or cleaning up spills.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
Education
Bachelor of Business Studies - Business
Charles Sturt University
Wagga Wagga, NSW05.2021
Higher School Certificate - High School Certificate
Kildare Catholic College
Wagga Wagga, New South Wales09.2016
Skills
- Microsoft word, PowerPoint, Excel and Internet explorer
- Google drive, docs, sheets etc
- Canva
- Event Draw
- Articulate communicator with peers and superiors, whilst also understanding different communication styles may be required for staff and customers
- Team Player
- Efficient multi-tasker
- Effective leader
- Staff Management
- Customer Relations
- Relationship Building
- Staff Training
- Administrative Skills
Achievements
High School Awards:
Merit Award – Application to Learning, 2014, Merit Award - Geography, 2013, Merit Award – Visual Arts, 2012, Merit Award – Geography, 2011, Participated in the Peer Support program, 2014
Hobbies and Interests
I love to spend my down time hanging out with family and friends.
I love to play netball. I'm a keen follower of AFL. Big Sydney Swans Supporter
References
- Josh Walsh - Currently Employer (Owner of White Top Venues and St Edwards of the Riverina)
- Lisa Parr - Former Employer at Spotlight
- Alison Barclay - Former Colleague at Spotlight
Timeline
General Manager
St Edwards of the Riverina
06.2023 - Current
Head of Staffing
White Top Venues
01.2022 - 06.2023
Assistant Planner/Function Coordinator
White Top Venues
09.2017 - 06.2023
Team Member
Spotlight
02.2017 - 01.2022
Bar Team Member
St Edwards of the Riverina
10.2016 - 06.2017
Bachelor of Business Studies - Business
Charles Sturt University
Higher School Certificate - High School Certificate
Kildare Catholic College
Similar Profiles
CH BrownCH Brown
Boat Driver at Jolly Roger Adventures (St. Edwards School SummerBoat Driver at Jolly Roger Adventures (St. Edwards School Summer
Steven JohnsonSteven Johnson
Guest Relations Agent at St. Edwards UniversityGuest Relations Agent at St. Edwards University
PRINCE OSEI-AMOAKOPRINCE OSEI-AMOAKO
Principal Nursing Officer/ Senior Registered Anesthetist at St. Edwards Catholic HospitalPrincipal Nursing Officer/ Senior Registered Anesthetist at St. Edwards Catholic Hospital