Isabelle McCrohon
Sales Assistant
Thornleigh,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate and energetic exemplary passion for developing relationships, cultivating partnerships and growing businesses. Results-driven Assistant with proven administrative, problem-solving and prioritization skills. Skillfully orchestrate resolutions for optimal customer satisfaction. Offering 3+ years in retail and expertise to manage any customer requirement.
Overview
8
8
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Assistant
Kmart Australia
Sydney, NSW
03.2021 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Delivered prompt service to prioritize customer needs.
- Submitted completed orders quickly to maximize delivery efficiency.
- Assisted call-in customers with questions and orders.
- Answered customer questions about product availability and shipment times.
-
- Processed payments and adjusted customer accounts to maintain current system data.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Assistant
Target Australia
Sydney, NSW
06.2018 - 02.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided pricing information to customers regarding specific products.
- Opened new merchandise and stocked sales floor racks and shelves.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers with prompt and polite support in-person and via telephone.
- Trained new employees on customer service, money handling and organizing strategies.
- Processed credit and debit card payments to complete purchasing experience.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers in friendly, efficient manner following outlined steps of service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Identified issues, analysed information and provided solutions to problems.
Education
Higher School Certificate -
Cheltenham Girls High School, Macquarie University
Cheltenham, NSW 01.2013 - 09.2018
Bachelor of Social Science - Psychology, minoring in Criminology
Macquarie University
Sydney, NSW 02.2019 - Current
Skills
Inbound and outbound calling
Payment processing
Cash Handling
Sales expertise
Key stakeholder relationship building
Stocking and replenishing
Cash register operation
Product and service sales
Computer skills
Excellent work ethic
Microsoft Office
Verbal and written communication
Compassion
Cleaning
Sales
Availabilities
Monday, Tuesday, Thursday & Friday – 8am – 5pm | Saturday – Morning | Wednesday & Sunday - unavailable
References
Youth Liaison Officer
Gladesville Local area command
Chry1deb@police.nsw.gov.au
98799699
Keryn Davis
ekeryn@gmail.com
0417000088
Karen Poynton
Karenpoynton@yahoo.com.au
0405498414
Timeline
Customer Service Assistant
Kmart Australia
03.2021 - Current
Bachelor of Social Science - Psychology, minoring in Criminology
Macquarie University
02.2019 - Current
Customer Service Assistant
Target Australia
06.2018 - 02.2021
Higher School Certificate -
Cheltenham Girls High School, Macquarie University
01.2013 - 09.2018