Isabelle Mckay
Canberra
Summary
Dynamic professional with a strong background in customer service and administrative support, honed at The Spence Grocer. Proven ability to enhance customer loyalty through exceptional communication and problem-solving skills. Proficient in Microsoft Office Suite, consistently delivering accurate documentation and managing calls effectively in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Shop Assistant /Assistant Cafe Manager
The Spence Grocer
07.2020 - Current
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Office Assistant
Servcorp
10.2019 - 03.2020
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Proved successful working within tight deadlines and a fast-paced environment.
Substitute Teacher
VRE Education
08.2014 - 08.2015
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Enforced school and class rules to maintain order in classroom.
Education
Collage Degree - Social Sciences
Karrtorps Gymnasium
Stockholm06-2014
Skills
- Customer service
- Verbal and written communication
- Proficient in Microsoft Office Suite
- Call handling
- Administrative support
Languages
English
Native or Bilingual
Swedish
Native or Bilingual
Timeline
Shop Assistant /Assistant Cafe Manager
The Spence Grocer
07.2020 - Current
Office Assistant
Servcorp
10.2019 - 03.2020
Substitute Teacher
VRE Education
08.2014 - 08.2015
Collage Degree - Social Sciences
Karrtorps Gymnasium
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