ISABELLE MELIC
Summary
I am a proactive, reliable, and detail-oriented administrative professional with 9 years of hands-on experience in office administration, secretarial, and assistant roles. I am seeking to return to healthcare practice and administrative work, specifically within mental health clinics, where I can continue developing skills in mental health and team support. My goal is to grow within a supportive environment that values honesty, integrity, and people-focused service. Now transitioning back from a hands-on support role, I bring a strong commitment to effective communication, compassionate care, and operational excellence in healthcare settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Support Worker
Windgap Foundation – Residential Group Homes and Day Program
03.2025 - Current
Administration Assistant
The Bread & Butter Project
02.2024 - 11.2024
- Key Orders function role (point of contact for customers, operations, production)
- Provide customer service, troubleshooting and logistics management assistance
- Assist in sales and marketing strategies
Administration Officer, School of Medicine
University of Notre Dame Australia
07.2023 - 11.2023
- Provided administrative support to students, Head of School, Discipline Leaders, general staff.
- Planned, coordinated and managed scheduled lecturing and learning sessions. Assisted with standard IT and AV equipment setup and troubleshooting.
- Communicated with a variety of stakeholders in-person and online.
- Document management and data-entry.
- Assist with clinical school placements, rostering, assessments, internal Events & Catering.
Secretary for A/Prof Raymond Garrick AM
St Vincent's Clinic
01.2021 - 01.2023
- Provided secretarial support to A/Prof Garrick and Locum Neurologists, as part of the administrative team which included the practice manager and part-time secretary.
- Managed patient records using Medical Director Blue Chip software.
- Autonomously managed day to day running of the practice.
- Coordinated appointment scheduling of patient consultations and hospital admissions.
- Maintained effective relationships with internal and external stakeholders, health providers and community organisations.
- Typing of correspondence from audio dictations.
Administration Assistant / Medical Receptionist
Harbour Neurology Group
01.2020 - 01.2021
- Provided high-level administrative support to a multidisciplinary team of up to 17 practitioners, including Neurologists, Occupational Therapists, and Neuropsychologists, within a fast-paced clinic using Clinic to Cloud.
- Ensured timely preparation and dispatch of clinical correspondence, including letters and reports, maintaining a high standard of accuracy and confidentiality.
- Facilitated onboarding for new patients and coordinated follow-up care, supporting continuity and quality of service.
- Contributed to the practice's operational success through key administrative initiatives, including updating procedure manuals, developing internal templates and forms, supporting revenue generation processes, maintaining social media content, and assisting with system/process improvements.
Office Administrator
Globus Family Of Brands
01.2018 - 01.2020
- Led administrative initiatives to streamline office processes and enhance operational efficiency.
- Coordinated cross-departmental communication to ensure seamless information flow and collaboration.
- Implemented new document management systems, enhancing data accessibility and security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in event planning for company events.
Administrative Assistant for Pharmaceutical and Therapeutic Goods (Traineeship)
Regulatory Concepts
01.2016 - 01.2018
Administrative Assistant for Pharmaceutical and Therapeutic Goods (Traineeship)
Regulatory Concepts
01.2016 - 01.2018
Education
Certificate III Business / Certificate of Proficiency - Business Services
ARC Training
01.2017
Diploma - Event Management
Ultimo TAFE NSW
01-2015
Skills
- Office administration
- Customer service
- Computer skills
- Front desk operations
- Scheduling Management
- Problem-solving
- Time management
- Resourceful
- Event coordination
- Disability services
- Documentation and reporting
- Creative thinking
Certification
- WORKING WITH CHILDRENS CHECK
- FIRST AID AND CPR CERTIFICATE
- NDIS WORKERS CHECK CLEARANCE
- RSA AND RCG COMPETENCIES
Hobbies and Interests
Fitness & Outdoor activities, Creative arts, Reading, Writing, Cultural and Community Entertainment & Events, Music, Personal Development.
Timeline
Community Support Worker
Windgap Foundation – Residential Group Homes and Day Program
03.2025 - Current
Administration Assistant
The Bread & Butter Project
02.2024 - 11.2024
Administration Officer, School of Medicine
University of Notre Dame Australia
07.2023 - 11.2023
Secretary for A/Prof Raymond Garrick AM
St Vincent's Clinic
01.2021 - 01.2023
Administration Assistant / Medical Receptionist
Harbour Neurology Group
01.2020 - 01.2021
Office Administrator
Globus Family Of Brands
01.2018 - 01.2020
Administrative Assistant for Pharmaceutical and Therapeutic Goods (Traineeship)
Regulatory Concepts
01.2016 - 01.2018
Administrative Assistant for Pharmaceutical and Therapeutic Goods (Traineeship)
Regulatory Concepts
01.2016 - 01.2018
Certificate III Business / Certificate of Proficiency - Business Services
ARC Training
Diploma - Event Management
Ultimo TAFE NSW
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