Excel / Microsoft Office Suite
Isabelle Mikhael
Melbourne,VIC
Summary
Dedicated to offering exceptional assistance to team members and customers. Skilled at managing various tasks and demonstrate versatility in adapting to workplace dynamics to facilitate seamless communication. I bring a positive and upbeat attitude along with strong relationship-building abilities. Driven to increase overall efficiency, seeking innovative solutions and implement streamlined processes to enhance productivity and achieve optimal results.
Overview
5
5
years of professional experience
Work History
Receptionist
RCC Physiotherapy
06.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Tutor
Self Employed Services
01.2022 - Current
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Soccer Referee
Oakleigh Cannons FC
04.2019 - 08.2022
- Enhanced player safety by enforcing soccer rules, maintaining control of games, and addressing misconduct on the field.
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Improved match flow by anticipating potential issues, communicating clearly with players and coaches, and establishing authority on the field.
Catering Server
The Big Group
01.2022 - 11.2023
- Enhanced guest experience by providing exceptional service during catered events.
- Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
Receptionist
Cheap As Chips
10.2021 - 05.2022
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Education
High School Diploma -
The Mac Robertson Girls' High School
Melbourne, VIC11.2023
Skills
- Administrative Support
- Excellent Communication Skills
- Professional Demeanour
- Telephone Skills
- Decision-Making Skills
- Time Management
- Problem-Solving Skills
- Interpersonal Skills
Affiliations
- Volunteering
- Soccer
- Travelling
- Family + Friends
Software
Photoshop
References
References available upon request.
Timeline
Tutor
Self Employed Services
01.2022 - Current
Catering Server
The Big Group
01.2022 - 11.2023
Receptionist
Cheap As Chips
10.2021 - 05.2022
Receptionist
RCC Physiotherapy
06.2020 - Current
Soccer Referee
Oakleigh Cannons FC
04.2019 - 08.2022
High School Diploma -
The Mac Robertson Girls' High School
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