Isabelle Patullo
Mulambin,QLD
Summary
As i look for my new adventure to progress in a new company i am ready to give my all and implement all my current skills and strengths into a like minded company.
Overview
9
9
years of professional experience
Work History
Technical Motor Claims Senior Consultant
Auto and General Insurance
Sunshine Coast, QLD
10.2022 - Current
- Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
- Provided guidance to customers regarding their coverage options and procedures for filing a claim.
- Identified potential fraudulent activity in order to protect the interests of the insurer.
- Collaborated with internal departments such as underwriting and risk management teams to develop best practices for handling claims efficiently.
- Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Front Line Motor Claims Consultant
Auto and General
Sunshine Coast, QLD
03.2022 - 10.2022
- Advised customers on claim status, eligibility, and coverage.
- Assessed documents such as bills, invoices, contracts and other relevant paperwork related to the claims process.
- Developed strategies to reduce processing time for claims while maintaining accuracy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Made outbound calls to obtain account information.
- Lodgement of new motor claims.
Team Leader
Oliver's Fresh Food
Wyong, NSW
09.2016 - 01.2022
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Trainee
City Beach
Tuggerah
04.2015 - 09.2016
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
Education
CERT III - Retail Services
TAFE
Wyong, NSW09-2016
High School Diploma -
Wadalba Community High School
Wadalba NSW09-2015
Skills
- Attention to Detail
- Self Motivation
- Communication and Interpersonal Skills
- Time management abilities
- Effective Communication
- Continuous Improvement
- Written Communication
- Multitasking
- Inbound and Outbound on phone Skills
References
References available upon request.
Timeline
Technical Motor Claims Senior Consultant
Auto and General Insurance
10.2022 - Current
Front Line Motor Claims Consultant
Auto and General
03.2022 - 10.2022
Team Leader
Oliver's Fresh Food
09.2016 - 01.2022
Trainee
City Beach
04.2015 - 09.2016
CERT III - Retail Services
TAFE
High School Diploma -
Wadalba Community High School
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