Isabelle Pollock
Woodford Island,Australia
Summary
I am looking to deliver compassionate service orientated care in a rewarding role where my kind-heartedness and extensive experience in support work/ AIN can contribute to a nurturing supportive environment. I want to provide direct care which promotes the comfort, safety and independence particularly with activities of daily living, within resident capabilities and adherence to policies and procedures.
Overview
7
7
years of professional experience
Work History
Support Worker
Malee Family Care
Mildura, NSW
04.2024 - 06.2024
- Provided emotional and practical support to vulnerable adults.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Medication reminders and collecting prescriptions.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Provided guidance and support to families of clients, offering resources and advice.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Organized leisure activities for clients in the community.
- Assisted clients with personal care, such as showering and dressing.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
Waitress/front of House/supervisor/kitchen Hand
Botero Café
Maclean
02.2021 - 02.2024
- Oversaw staff development and performance
- Addressed customer issues promptly
- Coordinated stock orders with vendors and suppliers
- Upheld health and safety protocols
- Enhanced client relations
- Maintained accuracy through proficient POS system usage
- Provided table service, including taking food and drink orders
- Ensure compliance with cash handling policies
- Managed reservations
- Preparing and serving beverages (fresh juices, milkshakes, etc.).
- Trained new employees to perform duties.
- Cleaned and sanitized utensils, dishes or silverware.
- Developed positive relationships with regular customers through friendly conversation.
- Delivered food and beverages to customers
- Assigned team members to specific café areas
- Scheduled and assigned lunch breaks
- Assisted in seating guests at tables
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Assistant In Nursing
Mareeba Aged Care
Maclean
03.2018 - 02.2024
- Assisting individuals with mobility challenges utilizing suitable equipment
- Assisted residents in maintaining proper nutrition levels.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Reported any changes in health or behaviour to nursing staff members promptly. (EEN or RN (supervisor on duty)
- Instructed newly hired employees on best practices
- Maintained communication with families regarding their loved ones
- Documented progress notes digitally
- Enhanced quality of life and independent living
- Ensuring safety and hazard-free environments.
- Responded quickly to emergency situations
- Participated in team building activities designed to improve communication skills amongst colleagues.
- Followed safe lifting and transferring techniques to transport residents.
- Implemented measures for safe handling of contaminated materials
- Provided basic resident care by taking vital signs, measuring weight, and recording intake and output.
- Provided companionship and emotional support to residents.
- Built strong and trusting rapport with residents and loved ones.
- Helped residents adjust to new lifestyles during periods of incapacitation or recuperation.
- Cleaned and sanitized resident rooms according to established protocols.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Waitress/Front of House
Sanctus Brewing Co
Townsend
09.2021 - 02.2023
- Use of MR YUM and Me&U POS/ordering program's
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
Waitress/Front of House
Maclean Services Club
Maclean
08.2017 - 10.2018
- Maintained and organized event décor and table configurations
- Prepared and served high-quality coffee beverages
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Facilitated patron engagement by demonstrating professionalism and courtesy.
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
Cert III - Individual support
CHS
Grafton, NSW01-2018
Cert III - Early Childhood Education And Care
TAFE QLD
Sunshine Coast, QLD01.2014
Year 10 completion -
Brisbane School of Distance Education
Brisbane, QLD12-2013
Skills
- Ability to anticipate special needs
- Customer service
- Enhancing quality of life
- Emotional Understanding
- Effective Time Management
- Proficient in Computer Applications
- Client documentation
- Passion for Supporting Individuals
- Demonstrated Patience
- Resilient in High-Stress Situations
- Precision in Work
- Effective Verbal Communication
- Cultural Sensitivity
- open-mindedness
- Collaborate Effectively in Diverse Teams
- Analytical Perspective
- Interpersonal Skills
- Consistent Fair Practices
Professional References
- Jill Young, Owner/Operator, Botero Café. - 0467 034 547
- Nicole O’Connor, Owner/Operator, Sanctus Brewing Co. - 0448 611 101
- Penny Lane, Maclean services Club - 0403 283 580
Timeline
Support Worker
Malee Family Care
04.2024 - 06.2024
Waitress/Front of House
Sanctus Brewing Co
09.2021 - 02.2023
Waitress/front of House/supervisor/kitchen Hand
Botero Café
02.2021 - 02.2024
Assistant In Nursing
Mareeba Aged Care
03.2018 - 02.2024
Waitress/Front of House
Maclean Services Club
08.2017 - 10.2018
Cert III - Individual support
CHS
Cert III - Early Childhood Education And Care
TAFE QLD
Year 10 completion -
Brisbane School of Distance Education
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