Summary
Overview
Work History
Education
Skills
Licensesandpermits
References
Attributes
Timeline
Generic

Danielle Mackay

Jerrabomberra,NSW

Summary

A personable, proactive, and collaborative individual with years of proven skill in delivering excellent service to customers. Acquires an understanding of customer needs with initiative in establishing communications through phone, email and in person correspondence to provide precise solutions to concerns, supporting a strong customer-focused approach with an active awareness of current services and products offered. Maintains a collaborative approach in fulfilling objectives through establishing partnerships with internal and external stakeholders to effectuate a highly productive progression of operations, developing a brand of swift and efficient customer service for the organisation. A communicative and driven professional contributing to organisational success through a robust combination of interpersonal and organisational skill.

Overview

7
7
years of professional experience

Work History

Waitress and Bartender

Grease Monkey
06.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Sales Associate - Land Development

Oliver Hume
09.2023 - 06.2024
  • Assist with the sale of individual blocks within the Estate
  • Correspond with prospects in relation to the sale process
  • Assist Project Managers and other sales staff to ensure successful completion of milestones
  • Database maintenance
  • Read and understand plans, specifications, and drawings
  • Maintain a working relationship with, Builders, developers, and contractors

Sales Associate

First National Mudgeeraba
04.2021 - 01.2023
  • Enabled the accomplishment of duties and KPIs within the office by accelerating the progression of real estate agents
  • Scouted for new clients through prospecting after leads, establishing correspondence with potential clients using calls, emails or in person correspondence
  • Gained an understanding of the local environment through utilisinig digital maps to assist in performing door-to-door prospecting to further increase potential client acquisition
  • Generated promotional and informative material such as flyers to support in persuading clients through delivering accurate information regarding organisational objectives to secure contracts
  • Corresponded with clients regarding contract handling to arrange for optimal outcomes through persuasive negotiation

Sales Associate

Nutrition Warehouse
01.2022 - 12.2022
  • Assistant the sales process for products either in person, on line or over the phone
  • Supplement information and recommendations
  • Process financial transactions for payment of goods
  • Assist in Marketing and Point of sale / Merchandising
  • Order taken and processing of returns
  • Maintaining customer records / database of future marketing campaigns
  • Stocktake and allocations

Sales Associate

General Advice Australia Superannuation
01.2021 - 04.2021
  • Secured clients through establishing contact through phone correspondence to drive the growth of the client database
  • Accomplished established sales and profit targets through proactive sales acquisition and devising sales plans supported by applicable strategies
  • Evaluated client concerns, including indirect uncertain enquiries, to identify the root cause of the issue and take proper actions through supplying detailed responses or forwarding concerns to the correct departments
  • Documented transactions and correspondence for later review and for submission to support the reexamination of certain interactions with clients
  • Achieved target metrics by handling incoming communications with swiftness and accuracy, maintaining quality standards and adherence to organisational policies

Member Services Receptionist

Club Lime
01.2018 - 12.2020
  • Ensured the delivery of customer service by performing all functions to a high standard, utilising the faculty and available resources in addressing customer needs
  • Directed the progression of activities for clients, members, staff and visitors within the Club to ensure a pleasant customer experience for guests and a productive outcome from staff
  • Addressed concerns and enquiries with swift, suitable responses while providing accurate information regarding services offered
  • Collaborated with other staff to ensure the delivery of excellent service around the facility and to provide assistance to guests when needed
  • Conducted routine cleaning to maintain sanitary and hygienic standards to provide a clean area for receiving clients and guests

Education

Real Estate Licence -

National Real Estate Learning

Certificate III - Health And Fitness

Australian Institute Of Personal Trainers

Certificate IV - Health And Fitness

Australian Institute Of Fitness

First Aid Certificate -

Bachelor of Nursing - Nursing

University of Canberra
Canberra, ACT
11-2028

Certificate III - Support Work

Canberra Institute of Tech
Canberra, ACT
07-2025

Skills

  • Customer-Focused Service
  • Negotiations & Conflict Resolution
  • Health & Safety Standards
  • Stakeholder Relationship Management
  • Data Entry & Management
  • Quality Assurance
  • Workflow Management
  • Engagement

Licensesandpermits

  • Real Estate Licence
  • Responsible Serving of Alcohol (RSA)
  • Working with Vulnerable Card (WWVP)

References

  • Shelley Mckernan, Manager, Club Lime, 0426 979 981, shelley.mckernan@hotmail.com
  • Shane Conlon, Real Estate Agent, First National Mudgeeraba, 0478 767 719
  • Isabelle Sexton Walker, Manager, Grease Monkey, 0435 065 714

Attributes

  • Efficient at organising responsibilities and achieving results within schedules.
  • Strong self-governance, capable of producing results alone with minimal guidance.
  • Tenacious communicator with an excellent grasp of interpersonal and negotiation skills.
  • Excellent multitasking and time management aptitude enabled by efficient prioritisation.
  • Well-developed work ethic, ensures adherence to policies while delivering quality results.

Timeline

Waitress and Bartender

Grease Monkey
06.2024 - Current

Sales Associate - Land Development

Oliver Hume
09.2023 - 06.2024

Sales Associate

Nutrition Warehouse
01.2022 - 12.2022

Sales Associate

First National Mudgeeraba
04.2021 - 01.2023

Sales Associate

General Advice Australia Superannuation
01.2021 - 04.2021

Member Services Receptionist

Club Lime
01.2018 - 12.2020

First Aid Certificate -

Real Estate Licence -

National Real Estate Learning

Certificate III - Health And Fitness

Australian Institute Of Personal Trainers

Certificate IV - Health And Fitness

Australian Institute Of Fitness

Bachelor of Nursing - Nursing

University of Canberra

Certificate III - Support Work

Canberra Institute of Tech
Danielle Mackay