Isabelle Shady
Melbourne,VIC
Summary
Highly efficient crew member. Well established in a fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organised and a dependable member of a team. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's Prahran
09.2021 - 11.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Lauriston Girls' School
Armadale, VIC10.2023
Skills
- Understanding of operational systems and processes
- Order taking and payments
- Customer service principals
- Time management
- Cleaning of kitchen and countertops
- Team contribution
- Managing UBER EATS deliveries
- Production line work
Rowing
I have been a team member of the Lauriston Rowing Club since 2021 to 2023. The commitment of this sport required me to train 8-10 times a week, with all day competition on Saturdays' and certainly built my physical fitness, resilience and general well being.
The list is vast of what the sport taught me as a person, but throughout this large commitment I managed to achieve high grades throughout years' 10, 11 and at the beginning of year 12, and certainly taught me to become more organised, and better at managing my time.
Violin
I played violin from 2012 for 8 years with 6 of those years working towards AMEB exams and qualifications. I completed AMEB to level '5'. And received multiple distinctions throughout the years for the completion of these levels.
Timeline
Crew Member
McDonald's Prahran
09.2021 - 11.2022
High School Diploma -
Lauriston Girls' School
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