Isabelle Stokstad
Bundoora,VIC
Summary
Adept at enhancing customer experiences and fostering positive environments, as demonstrated at VicRoads, I excel in telephone etiquette and empathy. My background spans from healthcare assistance to retail, where I've leveraged critical thinking and professional communication to achieve notable improvements in service delivery and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Phone Operator
VicRoads
11.2023 - Current
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
Kindergarten Assistant
Marradalen Kindergarten
05.2022 - 06.2023
- Played games with students to increase understanding of subjects.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Helped teacher prepare instructional material and displays.
Health Care Assistant
Froystadtunet Aged Care
05.2021 - 12.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Store Team Member
Kiwi Mini Pris
10.2017 - 05.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Education
Bachelor of International And Global Studies - Inetrnational Relations
La Trobe University
Melbourne, VIC06.2026
No Degree - Korean Language
Yonsei Univeristy
South Korea03.2022
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Appointment Scheduling
- Clear Communication
- Flexible Schedule
- Professional Communication
- Attention to Detail
- Critical Thinking
Languages
Norwegian
Native or Bilingual
English
Native or Bilingual
Korean
Limited Working
Timeline
Phone Operator
VicRoads
11.2023 - Current
Kindergarten Assistant
Marradalen Kindergarten
05.2022 - 06.2023
Health Care Assistant
Froystadtunet Aged Care
05.2021 - 12.2022
Store Team Member
Kiwi Mini Pris
10.2017 - 05.2022
Bachelor of International And Global Studies - Inetrnational Relations
La Trobe University
No Degree - Korean Language
Yonsei Univeristy
Similar Profiles
Mallory FishMallory Fish
Transfers and Fleet Management Officer at VicRoadsTransfers and Fleet Management Officer at VicRoads
Abby BriceAbby Brice
Senior Customer Service Representative at VicRoadsSenior Customer Service Representative at VicRoads
Shiraz MohammedShiraz Mohammed
Head of Enterprise Architecture at VicRoadsHead of Enterprise Architecture at VicRoads