Isabelle Streit
Summary
Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.
Overview
10
10
years of professional experience
Work History
Waitress Supervisor
Restaurant Verena
01.2024 - 09.2024
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Coffee Barista
Rooftop Brasserie
01.2024 - 09.2024
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
Receptionist
Hotel BonSol
06.2023 - 11.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Journey through South America
12.2022 - 06.2023
Receptionist
Hotel BonSol
05.2022 - 11.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Front Office Supervisor
Carlton Hotel St. Moritz
12.2021 - 03.2022
- Dispersed petty cash to employees and collected and managed receipts.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Coached employees through day-to-day work and complex problems.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
Front Office Supervisor
Hotel Giardino Ascona
03.2021 - 10.2021
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Office Supervisor
Carlton Hotel St. Moritz
12.2020 - 03.2021
- Dispersed petty cash to employees and collected and managed receipts.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Coached employees through day-to-day work and complex problems.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
Operations Manager (Co-Manager)
Hotel Zeit und Traum
04.2020 - 11.2020
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Front Office Agent
Hotel Suvretta House
12.2018 - 03.2020
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Supported sales efforts by assisting with site tours for potential clients, showcasing the property''s amenities and services.
Front Office Agent
Hotel Schweizerhof Bern AG
10.2017 - 10.2018
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
Apprenticeship as Specialist in Hotel Housekeeping
Hotel Schweizerhof Bern AG
08.2014 - 07.2017
- Maintained database systems to track and analyze operational data.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
C1 - English
IELTS
Bern, Switzerland02-2024
B1 - French
Alpadia Language School
Lyon, France02.2018
Apprenticeship - Hospitality
Schulhotel Regina
Interlaken, Switzerland04.2017
High School -
Niederscherli
Switzerland06.2014
Primary School -
Niederscherli
Switzerland06.2011
Skills
- Multitasking proficiency
- Issue handling
- Front Desk Operations
- Reservations assistance
- Staff Management
Visa - Type
Work and Holiday (Subclass 462)
Name
Streit, Isabelle
Languages
German
Native or Bilingual
English
Full Professional
Spanish
Professional Working
French
Limited Working
Personal Information
- Place of Birth: Bern, Switzerland
- Date of Birth: 05/25/98
Interests
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
Waitress Supervisor
Restaurant Verena
01.2024 - 09.2024
Coffee Barista
Rooftop Brasserie
01.2024 - 09.2024
Receptionist
Hotel BonSol
06.2023 - 11.2023
Journey through South America
12.2022 - 06.2023
Receptionist
Hotel BonSol
05.2022 - 11.2022
Front Office Supervisor
Carlton Hotel St. Moritz
12.2021 - 03.2022
Front Office Supervisor
Hotel Giardino Ascona
03.2021 - 10.2021
Front Office Supervisor
Carlton Hotel St. Moritz
12.2020 - 03.2021
Operations Manager (Co-Manager)
Hotel Zeit und Traum
04.2020 - 11.2020
Front Office Agent
Hotel Suvretta House
12.2018 - 03.2020
Front Office Agent
Hotel Schweizerhof Bern AG
10.2017 - 10.2018
Apprenticeship as Specialist in Hotel Housekeeping
Hotel Schweizerhof Bern AG
08.2014 - 07.2017
C1 - English
IELTS
B1 - French
Alpadia Language School
Apprenticeship - Hospitality
Schulhotel Regina
High School -
Niederscherli
Primary School -
Niederscherli
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