ISABELLE THORN
Aubin Grove
Summary
Young and hardworking individual with a proven track record of excelling in small leadership roles. Eager for new opportunities in diverse industries to expand skills and knowledge. Exceptional time management and organizational abilities, excelling both independently and within a team setting. Competitive nature drives achievement and inspires others. Full-time work experience for the past two years, seeking a challenging and motivating work environment to continue thriving.
Overview
8
8
years of professional experience
Work History
Manager
Catered by Jacqueline
01.2017 - Current
- Experienced in all hospitality and hands on aspects of the business
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, marinating meats and cooking.
- Collaborated with other staff members to ensure smooth workflow during peak dining hours.
- Labeled and stored all food items correctly and checked expiration Dates.
- Heavy lifting into work vehicle.
- Private fine dining experiences.
- Luxury cocktail events.
- organising whole sale of products
- stock counting
- attending market events and directly selling to customers, providing full information and knowledge on all products.
- package and product ordering
- bartending
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Negotiated favourable terms with suppliers, cutting operational costs while maintaining quality of service.
Bartending
Smalls bar
11.2023 - 04.2024
- Provided continuous professional development opportunities for bartending staff through regular trainings, workshops, and industry events
- Streamlined drink preparation processes with efficient bartending techniques, resulting in shorter wait times for guests.
- Assisted with bartending duties during high-volume shifts.
- Fostered a positive team environment by facilitating effective communication among bartending staff.
- Changing of kegs through a specialised tap system.
- Approving time sheets.
- Opening and closing of the venue
- working with floor and kitchen staff for all round communication
- stock counting
- replenishing of stock
Staff Member
Boost juice
01.2022 - 01.2024
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Provided guidance and support to junior staff members in achieving performance goals.
- food preparation
- high and fast volumes of beverage making
- stock counting and resupplying.
- break down cleaning of workplace
- serving customers and understanding specific dietary requirements as well as modifications to products.
- clear communication during service
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Waitressing
Oh! Delhi Indian Restaurant
01.2020 - 01.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Working in fast passed environment
- Answering phones
- putting together orders
- prepping food
- balancing trays and dishes through service
- mentoring staff
- closing restruant
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Certificate II - Leadership
JSW
Bunbury, WA07.2023
Construction And Workplace
Aveling
Perth, WA06-2023
Traffic Control
AusQ Training
Bunbury, WA10-2024
Certificate II - Hospitality Cert 2
JSW
08-2020
RSA
Aveling
Perth, TAS06-2023
Approved Managers
Aveling
09-2024
Food Handlers
Aveling
Perth, WA09-2023
Skills
- Positive Attitude
- Team Collaboration
- Verbal and written communication
- Workplace Safety
- Customer service
- Time management
- Decision-making
- Performance management
- Sales techniques
- Staff training and development
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Working independently
- Adaptive skills
Timeline
Bartending
Smalls bar
11.2023 - 04.2024
Staff Member
Boost juice
01.2022 - 01.2024
Waitressing
Oh! Delhi Indian Restaurant
01.2020 - 01.2022
Manager
Catered by Jacqueline
01.2017 - Current
Certificate II - Leadership
JSW
Construction And Workplace
Aveling
Traffic Control
AusQ Training
Certificate II - Hospitality Cert 2
JSW
RSA
Aveling
Approved Managers
Aveling
Food Handlers
Aveling
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