ISABELLE THORNTON-MYLAN
Lakemba,NSW
Summary
Dedicated and adaptable professional excelling in independent and collaborative environments. Thrives under pressure while consistently delivering efficient results, demonstrating a natural aptitude for learning and skill acquisition. Highly motivated to exceed expectations, with a strong commitment to excellence in all endeavors. Expertise in research, document preparation, and case management, coupled with a keen focus on achieving results and adapting to evolving needs, ensures reliability in compliance and confidentiality.
Overview
7
7
years of professional experience
Work History
Bell Attendant
Crown Hotel
Sydney, NSW
09.2025 - Current
- Delivering exceptional guest service in a fast-paced luxury hotel environment while maintaining professionalism under pressure
- Coordinating daily bell desk operations, including assigning tasks and delegating responsibilities to team members efficiently
- Assisting guests with arrivals, departures, luggage handling, valet coordination and personalised service requests
- Managing incoming calls, responding to guest enquiries and ensuring requests are actioned promptly and accurately
- Monitoring and updating hotel computer systems to track guest requests, transport bookings and operational tasks
- Supporting Bell Captain duties by overseeing workflow, prioritising tasks and ensuring smooth team communication
- Liaising with multiple hotel departments to ensure seamless guest experiences and efficient service delivery
- Maintaining strong attention to detail while handling confidential guest information and high-value belongings
- Demonstrating leadership, teamwork and problem-solving skills in a high-volume hospitality environment
- Ensuring presentation standards, operational procedures and guest service expectations are consistently met
Administration/Legal Support Officer
Commonwealth Director of Public Prosecution
11.2022 - 04.2025
- Delivered excellent service levels under pressure while working on complex cases in a fast-paced legal environment
- Assisted Prosecutors in preparing for trials, resulting in successful case outcomes
- Located witnesses to testify at hearings
- Prepare legal documents such as indictments, subpoenas, charge certificates and court attendance notices for court filings and legal proceedings
- Arranging overseas and interstate travel expenses and reimbursements for colleagues
- Assisted in trial preparation by organising exhibits, preparing witness lists, and coordinating trial logistics
- Registering court outcomes, documents and exhibits tendered during trials on CDPP’s case management systems
- Extensive rework of documents using Adobe, Word and Excel
- Ensured accuracy in data entry tasks while maintaining strict attention to detail
APS4 Administrative Support Officer
Department of Health
06.2022 - 10.2022
- Delivery of administrative and secretariat support for the work of the Indigenous Advisory Group on Ageing and Aged Care
- Collaborating and engaging with Departmental Executive, external organisations and agencies and Departmental colleagues at all levels
- Coordination of work plan table of priorities and projects
- Contributing to team management, planning
- Demonstrating coordination, research, analysis, problem solving and organisational skills
- Fostering strong internal and external communication and relationships, ensuring clear secretariat and project management practices
- Support in coordinating and drafting quality agendas, meeting papers, invitations, emails
- Adhering to the APS Values and Code of Conduct and demonstrating capability in line with the APS Integrated Leadership System (ILS) and Work Level Standards at the APS 4 level
- Maintain the section mailbox and contact list
APS4 Executive Assistant to Assistant Secretary Michelle Steele
Department of Health
09.2021 - 06.2022
- Provide duties consistent with Executive Assistant, including inbox and calendar management
- Schedule internal and external meetings, including with important and engaged external stakeholders including peak body representatives and the Indigenous health and ageing sector
- Manage virtual meeting arrangements to ensure meetings are effective and technical issues are resolved quickly
- Coordinate executive’s expenses, including procurement and credit card expenditure
- Coordinate the Branch for requests for input
- Support the Assistant Secretary in Estimates preparations and other Parliamentary meetings or requests including minor correspondence
- System support such as SAP ESS, MSSP and PDMS within the Department
- As a new EA, learn from my peers in better supporting the AS, Branch and Division
APS3 Escalation Team, Census Program
Australian Bureau of Statistics
07.2021 - 09.2021
- Call Centre support for escalated customer calls both inbound and outbound
- Communicating effectively with a diverse group of customers from across Australia
- Conference calls for project planning
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases
- Meeting performance targets
- Handling customer inquiries and escalation regarding feedback and complaints
- Collaborating within a team of over 40 members
- Mail preparation and pick packing
- Commitment to extended work hours
Personal Banker
ANZ Bank
06.2019 - 07.2021
- Certificate III in Finance
- Utilised strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationship
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers
- Improved customer satisfaction by providing personalised banking solutions and exceptional service
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Balanced cash drawers accurately at the end of each shift, minimising discrepancies in financial records
Education
Certificate III -
Financial Services
Queanbeyan, NSW01-2020
Year 10 Certificate - undefined
Monaro High School
12-2014
Skills
- Clear verbal communication
- Customer service
- Money handling
- File Management
- Time management
- Process Invoices
- Accurate data entry
- Strong attention to detail
- Effective team collaboration
Timeline
Bell Attendant
Crown Hotel
09.2025 - Current
Administration/Legal Support Officer
Commonwealth Director of Public Prosecution
11.2022 - 04.2025
APS4 Administrative Support Officer
Department of Health
06.2022 - 10.2022
APS4 Executive Assistant to Assistant Secretary Michelle Steele
Department of Health
09.2021 - 06.2022
APS3 Escalation Team, Census Program
Australian Bureau of Statistics
07.2021 - 09.2021
Personal Banker
ANZ Bank
06.2019 - 07.2021
Year 10 Certificate - undefined
Monaro High School
Certificate III -
Financial Services