Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Isabelle Wong Su Yen

Balwyn North

Summary

Proven leader and dynamic hostess with a track record of enhancing customer satisfaction and boosting business visibility, notably at Woodfrog and Kurtosh Cafe. Fluent in English, Mandarin, Cantonese, and Malay. Increased Google business rating by 23% through innovative marketing and exceptional service. Expert in inventory management and conflict resolution, driving operational efficiency and team performance.

Overview

10
10
years of professional experience

Work History

Barista and Store Manager

Kurtosh Cafe
02.2021 - 02.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Bakery Retail Staff

Woodfrog Bakery
06.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.

Supervisor

Zip Korean BBQ Kew East
10.2020 - 11.2022


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Stayed up-to-date on seasonal or time-limited menu changes to offer accurate information and help customers select meal choices based on preferences.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Achieved monthly sales goals by using successful strategies to up-sell specials, desserts.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Manager

PIckle Burgers
04.2019 - 10.2020
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs and optimized spending via collaborating with employer on restructuring of budgets for inventory purchasing and equipment upgrades and conducting seasonal menu audits to optimize costs by using seasonal ingredients and trendy ingredients through market research.
  • Evaluated suppliers by ensuring ingredient quality, timeliness and compliance of deliveries to maximize business operational efficiency
  • Displayed enthusiasm while serving customers, successfully increasing referrals, walk-in/takeaway business and delivery orders by 23%, and actively asked for Google reviews when a customer has a good experience thus increasing the Google business rating from 3.2 to 4.6 stars over my period of employment.
  • Successfully managed and optimized all business social media accounts and ran campaigns according to current business needs as discussed with employer on a fortnightly/monthly basis, successfully increasing in-house customers via building connections and visibility with online customers.
  • Cross-trained existing employees to maximize team agility and peak performance during busy hours. Onboarded new employees, including training, mentoring and new hire documentation.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Office Staff

Panatrax Industry Sdn. Bhd
03.2015 - 06.2017
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Performed clerical duties, including typing, answering phones and completing forms.
  • Maintained a clean, orderly and welcoming reception area.

Education

High School Diploma - undefined

Nobel International School
Petaling Jaya, Selangor
2015

GCSE 'A'-Levels

HELP Academy
Damansara Heights, Kuala Lumpur
2017

Certificate IV In Accounting

Box Hill Institute
Box Hill, VIC

Skills

  • Multilingual - able to communicate and write fluently in English, Mandarin, Cantonese and Malay
  • Experienced in managing social media profiles for small businesses to build online visibility and reputation
  • Upselling techniques
  • Guest Seating Arrangements and Booking Management
  • Order Accuracy and Kitchen Staff Coordination
  • High-Volume Dining Management
  • Food service background
  • Passion for customer satisfaction
  • Point of Sale (POS) system operation
  • Dynamic, friendly hostess
  • Business operations expertise
  • Staff Scheduling
  • Conflict resolution techniques
  • Recipes and menu planning
  • Performance improvement
  • Food Preparation and Safety
  • Inventory management, cost controls and record keeping

Work Availability

  • Open availability
  • Permanent Resident of Australia

Timeline

Bakery Retail Staff

Woodfrog Bakery
06.2023 - Current

Barista and Store Manager

Kurtosh Cafe
02.2021 - 02.2023

Supervisor

Zip Korean BBQ Kew East
10.2020 - 11.2022

Manager

PIckle Burgers
04.2019 - 10.2020

Office Staff

Panatrax Industry Sdn. Bhd
03.2015 - 06.2017

High School Diploma - undefined

Nobel International School

GCSE 'A'-Levels

HELP Academy

Certificate IV In Accounting

Box Hill Institute

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Isabelle Wong Su Yen