Isabelle Woodforde
Bundaberg,QLD
Summary
Motivated and adaptable professional with extensive experience in hospitality management, customer service leadership, and accounts payable support. Proven ability to manage teams, handle high-volume tasks, and maintain strong attention to detail. Successfully operated as a sole trader, demonstrating initiative, and reliability. I am now seeking to enter a role where I can grow personally and professionally, while also putting my knowledge to use.
Overview
11
11
years of professional experience
Work History
Administration Officer
Balancing Connections
Bundaberg, QLD
10.2023 - 05.2025
- Managed and maintained office operations, ensuring smooth day-to-day administrative functions.
- Provided support to a team of support coordinators, scheduling and coordinating client appointments and meetings.
- Organized and maintained client files, ensuring accurate records and confidentiality in line with industry standards.
- Coordinated office supplies and equipment, maintaining stock levels.
- Assisted in the preparation and processing of invoices, ensuring compliance with billing procedures.
- Managed scheduling for team meetings, training sessions, and external appointments.
- Ensured adherence to privacy and confidentiality standards, particularly in relation to client information.
Beyond Bright Cleaning
Self Employed
Bundaberg, QLD
11.2020 - 04.2021
- Established and operated a successful cleaning business, providing residential and commercial cleaning services
Administrative Officer
Greensill Farming
Bundaberg, 4670
11.2020 - 04.2021
- Answering and directing calls, filing, mailing, and emailing.
- Completing weekly ordering for office supplies.
- Greet all clients upon arrival and departure in a professional manner.
- Assisted in Accounts Payable
Customer Service Representative
1Eight Holiday Parks
Bundaberg, QLD
04.2020 - 11.2020
- Managing a high volume of incoming calls and customer service inquiries.
- Handle customer complaints and compliments.
- Processed reservations, managed bookings, and handled payments, ensuring accuracy and efficiency in the reservation system.
- Ensured cleanliness and presentation of public areas and guest facilities, working closely with housekeeping and maintenance teams.
Cashier Team Leader
Tangalooma Island Resort
Moreton Island, QLD
01.2020 - 04.2020
- Handled cash balancing, reconciliations, and resolved till discrepancies.
- Assisted customers with transactions, and resolved issues quickly.
- Trained new staff on registers, procedures, and customer service.
- Maintained a clean, organized checkout area.
Outlets Manager
Tangalooma Island Resort
Moreton Island, QLD
03.2016 - 01.2020
- Managed daily operations of multiple food & beverage outlets within the resort.
- Supervised and trained staff to deliver high-quality service.
- Oversaw rostering, stock control, and ordering to meet guest demand.
- Monitored sales and budgets, driving revenue and cost control.
- Handled guest feedback and resolved complaints promptly.
- Ensured outlets met health, safety, and brand standards at all times.
- Coordinated with the kitchen, bar, and events teams for smooth service delivery.
Duty Manager
Port Broughton Hotel
Port Broughton, SA
11.2014 - 03.2016
- Oversaw daily pub operations during shifts, ensuring smooth service.
- Supervised bar and floor staff, providing training and support.
- Managed cash handling, reconciliations, and end-of-day reports.
- Handled customer queries and resolved any complaints on the spot.
- Monitored RSA compliance and maintained a safe, welcoming environment.
- Coordinated stock control, orders, and deliveries.
- Assisted with event setups and promotions to boost patronage.
Skills
- Office management
- Record keeping
- Invoice processing
- Client scheduling
- Supply coordination
- Customer service
Timeline
Administration Officer
Balancing Connections
10.2023 - 05.2025
Beyond Bright Cleaning
Self Employed
11.2020 - 04.2021
Administrative Officer
Greensill Farming
11.2020 - 04.2021
Customer Service Representative
1Eight Holiday Parks
04.2020 - 11.2020
Cashier Team Leader
Tangalooma Island Resort
01.2020 - 04.2020
Outlets Manager
Tangalooma Island Resort
03.2016 - 01.2020
Duty Manager
Port Broughton Hotel
11.2014 - 03.2016
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