Summary
Overview
Work History
Education
Skills
Creative Writing, Street Photography, love reading classic books
Timeline
Generic

Isabelle Grace Coe

Adelaide,SA

Summary

Proven leader and efficient problem-solver, I excelled as one of the head Waitresses at Mitolo Wineries, enhancing guest satisfaction and fostering team unity. Skilled in POS system operations and exceptional communication, I successfully managed high-volume dining, My adeptness and customer service solidified the establishment's reputation for excellence and loyalty. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Thoughtful team leader offering clear, comprehensive and supportive supervision. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet events. Successful at building relationships with customers to increase loyalty and repeat business. Communicative and dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests, Detailed organizer of service operations with versatility in stressful circumstances. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Commended for having solid attendance record and delivering exceptional customer service. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Versatile Server with extensive experience in fast-paced locations. Dynamic presence known for enhancing customer experience at high-end dining locations. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Waitress for Mitolo Wineries in Ostera Fine Dining

Mitolo Wineries
06.2022 - Current
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained clean and inviting dining area to enhance overall guest experienence
  • Developed strong relationships with regular customers, fostering loyalty towards establishment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
  • Trained staff members on use of POS system.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Implemented systems for tracking reservations and managing waitlist effectively during busy periods.
  • Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Improved customer satisfaction by providing attentive and friendly service to patrons.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
  • .Contributed to revenue growth by upselling menu items when appropriate without compromising integrity or guest satisfaction.
  • Promoted positive work environment by addressing conflicts among team members promptly and professionally.
  • Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
  • Optimized table turnover rates by efficiently managing seating arrangements and anticipating guests'' needs throughout their meal.
  • Enhanced dining experience through expert menu knowledge and personalized recommendations.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Ensured compliance with health regulations through regular staff training on food safety protocols.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Customer Service

Hungary Jacks
03.2021 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Seaford Secondary College
South Australia
12.2022

Bachelor of Arts - Creative Writing

Adelaide SA University
South Australia
03.2022

Skills

  • Customer Service
  • Exceptional communication
  • Order Accuracy
  • Menu Memorization
  • POS system operations
  • Warm and Friendly
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible
  • Courteous Phone Demeanor
  • Memory retention

Creative Writing, Street Photography, love reading classic books

I have done creative writing at school, wrote short stories, in the future I would like to write a fictional book as my hobby, love exploring new ideas too with street art photography.

Timeline

Waitress for Mitolo Wineries in Ostera Fine Dining

Mitolo Wineries
06.2022 - Current

Customer Service

Hungary Jacks
03.2021 - 06.2021

High School Diploma -

Seaford Secondary College

Bachelor of Arts - Creative Writing

Adelaide SA University
Isabelle Grace Coe