Summary
Work History
Education
Skills
Certification
Timeline
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Isabelle (Izzy) Rake

Bentleigh East,VIC

Summary

With high energy and positivity, I bring a genuine passion for creating memorable experiences to every role. Adept at managing a high-volume, fast paced venue, I thrive in successful team environments. Continuously seeking challenges and surpassing expectations, key skills include quick problem-solving and providing considerate and caring guest experiences.

Work History

Duty Manager

Urban Alley
05.2024 - Current
  • Responsible for 25+ staff members, including rosters, training & disciplinary measures
  • Collaborated with staff to pre-emptively address concerns
  • Developed & executed marketing plans effectively & on time
  • Monitored & controlled food, beverage & labour costs to optimize resources
  • Managed relationships with 10+ vendors, completing weekly supply orders
  • Managed weekly reservations, including forecasting ahead to allow for functions and walk-in availability
  • Addressed customer concerns, staffing issues, and operational challenges effectively.

Supervisor

Urban Alley
09.2023 - 05.2024
  • Led a team of up to 15 employees per shift, maintaining efficient operations
  • Helped increase google rating from 4.2 to 4.4 stars
  • Managed weekly stocktake & developed strategies to minimise wastage
  • Supported floor & bar staff through busy periods
  • Managed transactions, balanced tills & handled bank deposits
  • Employed effective listening & communication techniques to address patron concerns
  • Bepoz setup, use & maintenance
  • Worked closely with functions coordinator to ensure all events ran smoothly
  • Identified areas of improvement & executed measures to address such issues.

F & B Attendant

Urban Alley
02.2023 - 09.2023
  • Responsibilities included hosting, bartending, clearing tables and food running
  • Ensured fast, accurate & excellent service at all times
  • Trained new staff members in correct procedure
  • POS system operation & cash handling
  • Upheld house RSA policy
  • Memorised more than 50 food items (including their ingredients, preparation methods & allergens), as well as a rotating list of 20 beers plus cocktails.

Client Communications Specialist

Freedom Finance Australia
01.2022 - 09.2023
  • Use of Salesforce
  • Meeting weekly objectives
  • Led a data integrity program
  • Organisational skills.

Barista

McDonald's
01.2019 - 03.2023
  • Crew Member: January 2019 - November 2019
  • McCafé Barista: November 2019 - March 2023
  • Crew Trainer: June 2020 - March 2023
  • POS system & cashier skills
  • Training and mentoring new team members
  • Standard Barista training + Barista Academy Qualification
  • Building meaningful and lasting relationships with customers.

Education

Bachelor of Commerce/Bachelor of International Studies -

Deakin University
Burwood, VIC
11.2026

Victorian Certificate of Education -

McKinnon Secondary College
11.2021

Skills

  • 3 plate carry
  • Excellent communication
  • Conflict resolution
  • Thoroughness
  • Proactiveness
  • Team leadership

Certification

  • Working with Children Check
  • VIC Responsible Service of Alcohol Licence (Renewed Dec 2022)

Timeline

Duty Manager

Urban Alley
05.2024 - Current

Supervisor

Urban Alley
09.2023 - 05.2024

F & B Attendant

Urban Alley
02.2023 - 09.2023

Client Communications Specialist

Freedom Finance Australia
01.2022 - 09.2023

Barista

McDonald's
01.2019 - 03.2023

Bachelor of Commerce/Bachelor of International Studies -

Deakin University

Victorian Certificate of Education -

McKinnon Secondary College

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Isabelle (Izzy) Rake