Isacc Hodges

In my first rotation, I worked as a case officer. My duties entailed.

• Maintained high levels of professionalism while interacting with customers via phone or email.
• Identified delinquent accounts and contacted debtors to negotiate payment terms.
• Verified accuracy of account information and updated records accordingly.
• Ensured all collection activities complied with applicable laws and regulations.
• Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.

In my second rotation, I worked as an Executive Administrator. My duties entailed,

• Provided support to other departments within the organization when needed.
• Generated monthly financial reports detailing income and expense activity.
• Prepared expense reports for executives using company software programs.
• Assisted with the preparation of presentations for internal and external meetings.
• Managed travel arrangements for executives, including booking flights and hotels.
• Created spreadsheets and databases to track project progress and deadlines.
• Collaborated with other departments to ensure successful project completion.
• Coordinated with management on recruitment strategies.
• Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
• Maintained employee records such as contact information, attendance records, performance reviews and termination documents.

• Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Handled incoming calls and directed callers to the appropriate department or employee.
• Responded to customer issues to provide immediate resolution and improve retention.
• Sorted and distributed incoming faxes, letters, and emails for office distribution.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.

• Performed check-in, check-out procedures for arriving, departing guests according to established standards.
• Provided information regarding room availability and rates to potential customers.
• Answered inquiries about hotel services, facilities and local attractions.
• Provided directions to various locations within the city as requested by guests.
• Scheduled reservations for groups such as meetings, conferences or weddings.
• Provided concierge services for guests.

• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Delivered high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
• Arranged for debt repayment or established repayment schedules based on customers' financial situations.