Isadora Rocha
Melbourne,VIC
Summary
Enthusiastic and goal-oriented professional with over 7 years of experience in customer service and sales, including a solid background in commercial and retail environments. Proven success in handling high-volume customer interactions, meeting and exceeding sales targets, and creating positive shopping experiences. Skilled in communication, problem-solving, and building rapport with clients. My ability to thrive in fast-paced settings and my dedication to customer satisfaction make me a strong fit for front-line retail roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Brazilian Barbecue
Melbourne, VIC
08.2024 - 01.2025
- Customer Service and Order Accuracy
- Problem Solving and Teamwork
- Cash Handlingate change for cash transactions using a cash register system.
- Check with guests to get feedback on the service.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained knowledge of current menu items.
- Communication skills were consistently recognized by customers for my friendly and attentive service, often receiving generous tips as a sign of appreciation. Contributed to a positive team environment, and helped maintain high customer satisfaction.
Account Manager
Itaú Bank
Brazil
10.2021 - 06.2024
- Sales and Product Promotion
- Customer Service and Tailored Solutions
- Strategic Monitoring of Goals and Results.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Managed a portfolio of 800 key accounts, ensuring high levels of customer satisfaction and retention.
- Contribution to the Company: I consistently contributed to the company’s success by meeting and exceeding sales targets, building strong customer relationships, and driving overall business growth through strategic planning and effective communication. Starting as an intern, my dedication and performance led to my hiring as a full-time employee, reflecting my ability to excel and positively impact the business.
Salesperson
Total Brazil - Fuel Distribution Company
Brazil
10.2018 - 09.2021
- Set up meetings with potential clients and listened to their wishes and concerns.
- Advised customers on the latest product features and benefits.
- Generated new business opportunities through cold calling campaigns.
- Acquired new customers and identified unique needs to deliver relevant products.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Contribution to the Company: Started in the finance department (operations) and was promoted twice due to outstanding performance—first to Sales Assistant in the commercial sector, and later to Sales Representative, as recognition for my dedication and results.tor, and later to Sales Representative, as recognition for my dedication and results.
Education
CEA, CPA10, CPA20 - Finances
Anbima
Brazil01-2022
High School Diploma -
Prevest
Brazil01-2017
Some College (No Degree) - Business Administration
PUC
BrazilSkills
- Customer service
- Communication skills
- Product knowledge
- Team collaboration
- Client relationship management
- Direct sales
- Empathy and patience
- Proactivity
- Flexibility and adaptability
- Resilience
Languages
English
Professional
Spanish
Professional
Portuguese
Native/ Bilingual
Certification
- RSA
- Driver License
- Working With Children Check
Accomplishments
- Regional Productivity Highlight - 2023, Itaú Bank
Affiliations
- For the past three years, I have been volunteering in the children’s ministry at my church, teaching Christian principles in a fun and welcoming way. This experience has helped me develop skills such as empathy, patience, communication, and teamwork. Working with children is more than just a volunteer activity for me – it’s a passion and also one of my favorite hobbies, as it brings me joy and a sense of purpose.
Timeline
Waitress
Brazilian Barbecue
08.2024 - 01.2025
Account Manager
Itaú Bank
10.2021 - 06.2024
Salesperson
Total Brazil - Fuel Distribution Company
10.2018 - 09.2021
CEA, CPA10, CPA20 - Finances
Anbima
High School Diploma -
Prevest
Some College (No Degree) - Business Administration
PUC