ISADORA ROCHA
Melbourne,Australia
Summary
Enthusiastic and results-driven professional with 7+ years of customer service and sales experience, including recent retail experience in Melbourne. Known for building strong client relationships, exceeding sales targets, and providing personalized service. Passionate about delivering excellent customer experiences and contributing to team success in fast-paced environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Retail Associate
Victoria’s Secret
- In this role, I engaged directly with customers to enhance their shopping experience and build loyalty. I was responsible for transactions, product recommendations, and maintaining the sales floor, while also being recognized by management for excellent customer service.
- Promoted in-store activities and processed transactions accurately
- Assisted customers with product information and availability
- Maintained store organization and restocking
- Built strong relationships with repeat customers
Account Manager
Itaú Bank
10.2021 - 06.2024
- I managed a large portfolio of clients, delivering tailored financial solutions and exceeding performance targets. My journey from intern to full-time Account Manager demonstrates my commitment, performance, and ability to contribute positively to a high-performance team.
- Provided product training and support
- Managed client portfolios ensuring retention and satisfaction
- Exceeded sales targets and improved customer loyalty
- Promoted from intern to full-time account manager
Salesperson
Total Brazil – Fuel Distribution Company
10.2018 - 09.2021
- Starting in the finance department, I progressed through promotions to Sales Representative. This experience developed my customer service and sales strategy skills in a competitive commercial environment.
- Identified client needs and advised on product options
- Prospected new clients via cold calling
- Stayed up-to-date on product offerings
- Promoted twice due to outstanding results
Education
Business Administration
PUC
CEA, CPA10, CPA20: Finances
Anbima
Skills
- Customer Service: Customer engagement, Client relationship management, empathy and patience, communication skills
- Problem Solving & Initiative: Conflict resolution, quick decision-making, attention to detail, self motivation
- Sales & Retail: Direct sales, product knowledge, pricing and promotions
- Work Style: Team collaboration, flexibility, adaptability, proactivity
Certification
- Driver License – Full
- Working With Children Check – Victoria (VIC)
Languages
• Portuguese – Native
• English – Advanced
• Spanish – Intermediate
Hobbies and Interests
For the past three years, I have been volunteering in the children’s ministry at my church, teaching Christian principles in a fun and welcoming way. This experience has helped me develop skills such as empathy, patience, communication, and teamwork. Working with children is more than just a volunteer activity for me – it’s a passion and one of my favorite hobbies, as it brings me joy and a sense of purpose.
Awards
- Regional Productivity Highlight – 2023, Itaú Bank
Timeline
Account Manager
Itaú Bank
10.2021 - 06.2024
Salesperson
Total Brazil – Fuel Distribution Company
10.2018 - 09.2021
Retail Associate
Victoria’s Secret
Business Administration
PUC
CEA, CPA10, CPA20: Finances
Anbima
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