ISAIAH BESSO
Sydney,Australia
Summary
Proactive and performance-driven leader with hands-on experience in high-end hospitality environments, currently excelling as ESA Supervisor at Crown Sydney. Proven ability to lead cross-functional teams, manage complex venue operations, and uphold premium service standards. Assumed extended leadership responsibilities during a managerial transition, supporting full ESA operations across staffing, venue coordination, and reporting while ensuring continuity and high standards. Brings strong problem-solving, strategic coordination, and a deep understanding of venue operations from floor-level execution to high-level reporting.
Overview
8
8
years of professional experience
Work History
ESA Supervisor (Acting ESA Manager)
CROWN SYDNEY
Sydney, Australia
01.2024 - Current
- Assumed extended leadership responsibilities during a managerial transition, supporting full ESA operations across staffing, venue coordination, and reporting.
- Designed and managed detailed rosters aligned with 24/7 shift requirements, optimizing labour efficiency and coverage.
- Maintained high standards of cleanliness, equipment readiness, and operational consistency across events and daily functions.
- Handled administrative duties such as budget tracking, loss reporting, and documentation for performance and compliance.
- Led the setup and breakdown of complex event layouts, ensuring timely and accurate handling of event and culinary equipment.
- Oversaw high-value equipment storage and maintenance, including specialized chef gear.
- Acted as the central contact for venue maintenance issues, liaising with internal departments to resolve problems efficiently.
Team Leader / Back of House Supervisor
BETTY'S BURGERS
02.2019 - 01.2024
- Promoted to full-time team leader, managing BOH operations, task delegation, and shift closures.
- Trained new hires in food safety, customer service, and POS systems, improving team performance and consistency.
- Streamlined inventory and cash handling processes to enhance order accuracy and service speed.
- Ensured food safety compliance and maintained cleanliness across all stations.
Warehouse & Logistics Assistant
THE GRAND COLLECTIVE
11.2017 - 12.2019
- Managed warehouse operations including stock entry, organization, and distribution logistics.
- Collaborated in cross-functional teams to meet delivery and inventory targets.
- Enhanced efficiency by refining stock tracking and handling processes.
Education
Post-Secondary Program - Software Engineering
Bradfield Senior College
NSWSkills
- Team Leadership
- Staff Development
- Operational Oversight
- Coordination
- Event Setup
- Equipment Logistics
- Roster Management
- Scheduling
- Budget Control
- Loss Reporting
- Maintenance
- Facilities Liaison
- Inventory Management
- Asset Management
- Stakeholder Engagement
- Compliance
- Quality Assurance
- Motivational Leadership
- Communication
- Collaboration
- Initiative
- Problem Solving
- Time Management
- Prioritization
- Adaptability
- Accountability
Hobbies and Interests
Health, fitness, and sports science - strong believer in the discipline and mindset they promote in personal and professional life.
Timeline
ESA Supervisor (Acting ESA Manager)
CROWN SYDNEY
01.2024 - Current
Team Leader / Back of House Supervisor
BETTY'S BURGERS
02.2019 - 01.2024
Warehouse & Logistics Assistant
THE GRAND COLLECTIVE
11.2017 - 12.2019
Post-Secondary Program - Software Engineering
Bradfield Senior College
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