Isaiah Jacobs-Martinez
Caringbah,NSW
Summary
I am an enthusiastic problem solver who deals well under high pressure situations with talents for team building, leading and motivating. I have excellent customer relationship, decision making and judgment skills to positively impact company success. I am dedicated to applying training, monitoring and morale building abilities to enhance team engagement and boost performance. I am an approachable, respectful, efficient and head strong person who will perpetually provide desired results for your business.0
Overview
6
6
years of professional experience
Work History
Back of House Department Manager
JD Sports Fashion
07.2020 - Current
- Managed inventory and receiving operations to maintain optimal stock levels to assist store manager in maximising sales and profits.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Oversaw inventory management processes, to mitigate waste and losses due to shrinkage or obsolescence.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Communicated effectively with managers of other departments to maintain a smooth and efficient process within all store operations.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department capabilities.
KFC Team Member
KFC
01.2018 - 10.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Prepared orders in an efficient manner to maintain customer satisfaction
- Engaged in register operations to provide customers with quick, easy and professional service
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Certificate II - Security Operations
Star Training Academy
Granville, NSW05.2024
HLTAID011 & HLTAID009 - Provide First Aid & Cardio Pulmonary Resuscitation
Star Training Academy
Granville, NSW05.2024
Certificate IV - Mental Health
St George & Sutherland Community College
Jannali, NSW12.2021
Higher School Certificate - HSC
Marcellin College
Randwick, NSW11.2019
Skills
- Customer Service
- Conflict Resolution
- Staff Management
- Team Supervision
- Problem-Solving
- Attention to detail
- Operations Management
- Logistical Planning
- Computer Skills
- Negotiation
Timeline
Back of House Department Manager
JD Sports Fashion
07.2020 - Current
KFC Team Member
KFC
01.2018 - 10.2019
Certificate II - Security Operations
Star Training Academy
HLTAID011 & HLTAID009 - Provide First Aid & Cardio Pulmonary Resuscitation
Star Training Academy
Certificate IV - Mental Health
St George & Sutherland Community College
Higher School Certificate - HSC
Marcellin College
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